Regional CRM & Ops Lead (Hybrid, 12mo)

deliveroo; Greater London; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

Deliveroo is seeking a Regional CRM & Ops Executive to lead regional CRM campaigns and coordinate the CRM calendar. You will work with Local CRM, Marketing, Product, Engineering and Data Science to align priorities and optimize performance.

The role is a 12-month fixed term contract and a hybrid position requiring three days per week at the London HQ. You will deliver campaigns across email, push and in-app channels with a focus on execution quality.

Qualifications

• Experience in CRM, lifecycle marketing or digital marketing.
• Bachelor’s degree in Marketing, Business or related discipline, or equivalent practical experience.
• Experience delivering CRM campaigns using platforms such as Braze, Journey or similar.
• Strong organisational and stakeholder management skills.
• Experience with reporting tools like Looker or Tableau is preferred.
• Basic understanding of HTML and CRM templates is desirable.

Responsibilities

• Own the day-to-day execution and coordination of regional CRM initiatives, ensuring campaigns are delivered accurately and on time.
• Build, proof, deploy and QA promotion setup and CRM campaigns across email, push, and in-app messaging.
• Identify opportunities to improve CRM processes, workflows and operational efficiency.
• Lead regional CRM tests and experiments, prioritising learning opportunities.
• Monitor customer behaviour and campaign performance to identify optimisation opportunities.
• Proactively manage stakeholder communication with clear priorities and timelines.

Skills

CRM

Lifecycle marketing

Digital marketing

Education

Bachelor's degree in Marketing/Business or related

Tools

Braze

Journey

Looker

Tableau

HTML (basics)

Job description

Deliveroo is seeking a Regional CRM & Ops Executive to lead regional CRM campaigns and coordinate the CRM calendar. You will work with Local CRM, Marketing, Product, Engineering and Data Science to align priorities and optimize performance.

The role is a 12-month fixed term contract and a hybrid position requiring three days per week at the London HQ. You will deliver campaigns across email, push and in-app channels with a focus on execution quality.