Fraud Risk & Policy Lead

Deliveroo; Greater London; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Healthcare

Pensions

Parental leave

Annual leave

Job summary

Deliveroo in London is seeking a senior leader to own the strategy for reducing courier/rider fraud and abuse across the platform, combining data-led investigation with operational judgement. You will translate insights into practical policies and responses, working with Legal, Public Policy, Product, Data Science and Operations to protect customers and maintain platform integrity.

This role emphasizes cross-functional collaboration, risk-based decision making and delivering measurable policy

Qualifications

• 6+ years in fraud, risk, compliance, policy, or related fields.
• Strong analytical and problem-solving abilities.
• Experience turning risk into practical policies and plans.
• Ability to navigate legal and regulatory landscapes with stakeholders.
• Excellent communication and stakeholder-management skills.
• Strong project-management and delivery capabilities.

Responsibilities

• Lead a program to identify fraud and abuse risks across Wolt and Deliveroo.
• Translate risks into proportionate policy, process and operational responses.
• Implement, monitor, and refine fraud and abuse policies with measurable outcomes.
• Ensure policy approaches consider legal, regulatory, compliance and reputational implications.
• Partner with Legal, Public Policy, Product, Data Science and Operations.
• Establish cross-functional ways of working and share insights with stakeholders.
• Lead end-to-end delivery from problem identification to post-launch monitoring.

Skills

Fraud management

Risk assessment

Policy development

Stakeholder engagement

Project management

Data analysis

AI for analysis

Job description

Deliveroo in London is seeking a senior leader to own the strategy for reducing courier/rider fraud and abuse across the platform, combining data-led investigation with operational judgement. You will translate insights into practical policies and responses, working with Legal, Public Policy, Product, Data Science and Operations to protect customers and maintain platform integrity.

This role emphasizes cross-functional collaboration, risk-based decision making and delivering measurable policy