EMEA Operations Director: Logistics & Fulfilment

Sony Interactive Entertainment Inc.; Greater London; Hybrid; GBP 150,000 - 190,000; Full time

Benefits offered by this job

Hybrid Working

Private Medical Insurance

25 days holiday per year

On Site Gym

Free soft drinks

Access to cycle garage and showers

Job summary

Sony Interactive Entertainment is seeking a senior leader to head EMEA Operations, overseeing logistics, warehousing, order management, and fulfilment for B2B and D2C channels across the region.

You will lead regional cross-functional teams, drive cost and service improvements, and partner with Commercial, Planning, Finance, and external partners to deliver resilient, high‑quality service for PlayStation customers.

Qualifications

• 15+ years’ experience in Operations, Supply Chain, Logistics or related leadership role.
• Experience leading multi-functional regional or global teams.
• Deep understanding of B2B and D2C operations and 3PL management.

Responsibilities

• Lead end-to-end EMEA Operations covering logistics, warehousing, and fulfilment planning.
• Set direction, build capability, and ensure accountability across functions.
• Drive continuous improvement in cost, service, and customer experience.

Skills

Leadership

Cross-functional

Strategic thinking

Relationship management

Operational excellence

Tools

ERP systems

MRP/SCM tools

Job description

Sony Interactive Entertainment is seeking a senior leader to head EMEA Operations, overseeing logistics, warehousing, order management, and fulfilment for B2B and D2C channels across the region.

You will lead regional cross-functional teams, drive cost and service improvements, and partner with Commercial, Planning, Finance, and external partners to deliver resilient, high‑quality service for PlayStation customers.