EMEA Operations Director - Logistics & Fulfillment

sonyinteractiveentertainmentglobal; Greater London; On-site; GBP 120,000 - 190,000; Full time

Job summary

Sony Interactive Entertainment in London is seeking a Director, Head of EMEA Operations to lead all regional operations, ensuring PlayStation products are planned, assembled, fulfilled, and delivered to customers with excellence.

This senior role oversees Logistics, Transportation Control Tower, Warehousing 3PL, Sales Operations, and Assembly and Fulfilment Planning across B2B and D2C, driving resilience, cost efficiency, and strong customer focus across the EMEA region.

Qualifications

• Senior operations leadership experience.
• Extensive logistics, warehousing, and order fulfilment knowledge.
• Proven ability to lead cross-functional teams.

Responsibilities

• Lead end-to-end EMEA operations across Logistics, Warehousing, and Fulfilment.
• Set regional strategy, governance, and performance expectations.
• Oversee Transportation Control Tower and 3PL management.
• Align operations with commercial plans and product launches.
• Drive continuous improvement in service, cost, and customer experience.

Skills

Leadership

Cross-functional leadership

Operations management

Logistics planning

Job description

Sony Interactive Entertainment in London is seeking a Director, Head of EMEA Operations to lead all regional operations, ensuring PlayStation products are planned, assembled, fulfilled, and delivered to customers with excellence.

This senior role oversees Logistics, Transportation Control Tower, Warehousing 3PL, Sales Operations, and Assembly and Fulfilment Planning across B2B and D2C, driving resilience, cost efficiency, and strong customer focus across the EMEA region.