EMEA Mid‑Market Account Executive — AI-Driven IT & Security

Serval; Greater London; On-site; GBP 112,000 - 186,000; Full time

Job summary

Serval is seeking a Mid-Market Account Executive to own the full sales cycle for multi-stakeholder IT and Security deals. You will partner with founders, product, and engineering to shape Serval’s commercial motion and define how AI transforms IT operations.

This role is ideal for a high-performing seller who thrives in fast-growing SaaS environments, loves building from zero, and wants to play a meaningful role in defining a category.

Qualifications

• 2–5 years of full-cycle B2B SaaS sales experience.
• Proven success selling technical/workflow automation to IT, Security, or Engineering leaders.
• Based in or willing to work from our San Francisco HQ five days a week, with travel to customers or events as needed.

Responsibilities

• Own the full sales cycle — from pipeline generation to close — across key accounts.
• Develop deep customer understanding, mapping IT and Security org structures and aligning stakeholders around business value.
• Deliver consultative, technical demos that showcase how Serval’s AI agents automate workflows.
• Collaborate cross-functionally with product, marketing, and engineering to shape roadmap and messaging based on customer feedback.
• Run a disciplined sales process: consistent pipeline hygiene, crisp next steps, and accurate forecasting.
• Contribute to GTM playbooks — refining outbound motions, ICP definitions, and sales collateral.
• Represent Serval at industry events and customer meetings (travel once per quarter).

Skills

Full-cycle sales

B2B SaaS sales

Stakeholder management

Technical demos

Storytelling

Presentation

Job description

Serval is seeking a Mid-Market Account Executive to own the full sales cycle for multi-stakeholder IT and Security deals. You will partner with founders, product, and engineering to shape Serval’s commercial motion and define how AI transforms IT operations.

This role is ideal for a high-performing seller who thrives in fast-growing SaaS environments, loves building from zero, and wants to play a meaningful role in defining a category.