EMEA IT Operations & Helpdesk Lead

PANAVISION; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

Panavision in London seeks an experienced IT and Help Desk Manager to lead cross-regional technology operations across the EMEA region. You will balance strategic planning with hands-on delivery, ensuring infrastructure, security and core systems support a fast-moving production-services business.

Reporting to the global corporate IT team, you’ll manage a global help desk, supervise the EMEA IT team across the UK, France and South Africa, and collaborate with vendors, applications and security

Qualifications

• Significant IT management experience leading teams, projects, vendors and budgets in a mid-sized or larger enterprise.
• Strong working knowledge of Microsoft enterprise technologies (Microsoft 365, Azure, Exchange Online, Windows Server).
• Experience overseeing cloud and hosted environments, networking, cyber security, endpoint management, mobile device management (MDM) and remote support tools.
• Confidence leading lean cross-regional help desk functions and guiding teams and vendors to deliver reliable service.
• Strong planning, budget management, problem-solving, communication and stakeholder management skills, with the ability to build productive relationships across regional and global teams.
• Bachelor’s degree in a technical field or relevant Microsoft certifications would be advantageous.

Responsibilities

• Leading EMEA IT operations, infrastructure and technology projects across multiple locations.
• Managing global help desk across multiple time zones, ticket queue activity and service-level delivery.
• Overseeing Network Operations Centre (NOC) monitoring, incident response, troubleshooting and timely resolution of service issues.
• Partnering with corporate IT, application development and Information Security (InfoSec) teams to maintain global architecture, cyber security and governance standards.
• Coordinating maintenance, upgrades, backups, downtime planning and platform lifecycle activity.
• Overseeing IT asset management, operational documentation, policies, vendors and supplier relationships.
• Preparing budgets, investment cases and operating plans to support evolving regional business needs.
• Leading, developing and engaging the EMEA IT team across the UK, France and South Africa.

Skills

IT management

Microsoft 365

Azure

Exchange Online

Windows Server

Cloud environments

Cyber security

NOC monitoring

Stakeholder management

Budget management

Education

Bachelor’s degree in a technical field

Microsoft certifications

Equivalent experience

Tools

Microsoft 365

Azure

Exchange Online

MDM platforms

Job description

Panavision in London seeks an experienced IT and Help Desk Manager to lead cross-regional technology operations across the EMEA region. You will balance strategic planning with hands-on delivery, ensuring infrastructure, security and core systems support a fast-moving production-services business.

Reporting to the global corporate IT team, you’ll manage a global help desk, supervise the EMEA IT team across the UK, France and South Africa, and collaborate with vendors, applications and security