IT Helpdesk Manager

PANAVISION; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

Panavision in London seeks an experienced IT and Help Desk Manager to lead cross-regional technology operations across the EMEA region. You will balance strategic planning with hands-on delivery, ensuring infrastructure, security and core systems support a fast-moving production-services business.

Reporting to the global corporate IT team, you’ll manage a global help desk, supervise the EMEA IT team across the UK, France and South Africa, and collaborate with vendors, applications and security

Qualifications

• Significant IT management experience leading teams, projects, vendors and budgets in a mid-sized or larger enterprise.
• Strong working knowledge of Microsoft enterprise technologies (Microsoft 365, Azure, Exchange Online, Windows Server).
• Experience overseeing cloud and hosted environments, networking, cyber security, endpoint management, mobile device management (MDM) and remote support tools.
• Confidence leading lean cross-regional help desk functions and guiding teams and vendors to deliver reliable service.
• Strong planning, budget management, problem-solving, communication and stakeholder management skills, with the ability to build productive relationships across regional and global teams.
• Bachelor’s degree in a technical field or relevant Microsoft certifications would be advantageous.

Responsibilities

• Leading EMEA IT operations, infrastructure and technology projects across multiple locations.
• Managing global help desk across multiple time zones, ticket queue activity and service-level delivery.
• Overseeing Network Operations Centre (NOC) monitoring, incident response, troubleshooting and timely resolution of service issues.
• Partnering with corporate IT, application development and Information Security (InfoSec) teams to maintain global architecture, cyber security and governance standards.
• Coordinating maintenance, upgrades, backups, downtime planning and platform lifecycle activity.
• Overseeing IT asset management, operational documentation, policies, vendors and supplier relationships.
• Preparing budgets, investment cases and operating plans to support evolving regional business needs.
• Leading, developing and engaging the EMEA IT team across the UK, France and South Africa.

Skills

IT management

Microsoft 365

Azure

Exchange Online

Windows Server

Cloud environments

Cyber security

NOC monitoring

Stakeholder management

Budget management

Education

Bachelor’s degree in a technical field

Microsoft certifications

Equivalent experience

Tools

Microsoft 365

Azure

Exchange Online

MDM platforms

Job description

Panavision is the world-class provider of end-to-end solutions that power the creative vision of filmmakers. Panavision’s comprehensive offerings include unparalleled optics, proprietary camera and lighting systems, and state-of-the-art post-production services. Driven by a passion for collaborative innovation, Panavision provides the content-creation industry with the highest standard of quality and service.

Panavision’s portfolio includes the renowned brands Panalux, LEE Filters, Direct Digital, and Island Studios. For more information and locations worldwide, visit Panavision.com.

Who we are:

Panavision is the world-class provider of end-to-end solutions that power the creative vision of filmmakers. Panavision’s comprehensive offerings include unparalleled optics, proprietary camera and lighting systems, and state-of-the-art post-production services. Driven by a passion for collaborative innovation, Panavision provides the content-creation industry with the highest standard of quality and service.

Panavision’s portfolio includes the renowned brands Panalux, LEE Filters, Direct Digital, and Island Studios. For more information and locations worldwide, visit Panavision.com.

The Role:

We are searching for an experienced IT and Help Desk Manager to join our London-based team.

In this role, you will lead cross-regional technology operations, service delivery and project delivery across Panavision’s EMEA region. Working closely with our global corporate IT team, you’ll ensure our infrastructure, help desk, cyber security practices and core systems support a fast-moving production-services business across multiple locations. This is a hands‑on leadership role for someone who can balance strategic planning with practical delivery, build strong stakeholder relationships, and keep teams, vendors and projects moving to agreed standards.

To succeed in this role, you’ll be organised, accountable and delivery-focused, with the ability to prioritise effectively, communicate clearly and work collaboratively with global IT colleagues and business stakeholders.

The role follows a standard business schedule, with regular evening or weekend work when required and occasional international or overnight travel.

Your responsibilities will include:

• Leading EMEA IT operations, infrastructure and technology projects across multiple locations.
• Managing global help desk support across multiple time zones, ticket queue activity and service-level delivery.
• Overseeing Network Operations Centre (NOC) monitoring, incident response, troubleshooting and timely resolution of service issues.
• Partnering with corporate IT, application development and Information Security (InfoSec) teams to maintain global architecture, cyber security and governance standards.
• Coordinating maintenance, upgrades, backups, downtime planning and platform lifecycle activity.
• Overseeing IT asset management, operational documentation, policies, vendors and supplier relationships.
• Preparing budgets, investment cases and operating plans to support evolving regional business needs.
• Leading, developing and engaging the EMEA IT team across the UK, France and South Africa.

What you’ll bring:

• Significant IT management experience, including leading teams, projects, vendors and budgets in a mid‑sized or larger enterprise environment.
• Strong working knowledge of Microsoft enterprise technologies, including Microsoft 365, Azure, Exchange Online and Windows Server.
• Experience overseeing cloud and hosted environments, networking, cyber security, endpoint management, mobile device management (MDM) and remote support tools.
• Confidence leading lean, cross‑regional help desk functions and guiding teams and vendors to deliver reliable service.
• Strong planning, budget management, problem‑solving, communication and stakeholder management skills, with the ability to build productive relationships across regional and global teams.
• A bachelor’s degree in a technical field, equivalent experience, or relevant Microsoft and technical certifications would be advantageous.

If you’re a hands‑on IT leader who can bring structure, pace and service excellence to a global creative business, we’d love to hear from you!