VP, EMEA Institutional Client Account Management

JPMorgan Chase; Greater London; On-site; GBP 90,000 - 150,000; Full time

Job summary

J.P. Morgan Asset & Wealth Management is seeking a seasoned Client Account Manager to deliver exemplary service to institutional clients across EMEA.

You will partner with Institutional Sales, Investment Specialists, and product teams to form a dedicated service team for each client, contributing to strategic initiatives and cross-functional collaboration. The role emphasizes strong English communication, deep client relationships, onboarding oversight, and proactive operational improvements.

Qualifications

• 8–10+ years in asset/wealth management with client service.
• Strong business acumen and client/stakeholder communication.
• Proven ability to build client relationships and servicing needs.
• Experience coordinating onboarding and operational processes.
• Ability to manage multiple projects in a fast-paced environment.
• Excellent written and verbal English communication.

Responsibilities

• Coordinate onboarding and servicing for EMEA institutional clients and third parties.
• Develop understanding of each client's relationship with J.P. Morgan.
• Identify and drive improvements to client experience and operations.
• Participate in client meetings and due diligence sessions.
• Plan internal meetings, manage follow-up and cross-team communication.
• Support creation of team policies, templates, and data requirements for MIS/KPI.
• Build strong relationships with clients, partners, and third-party providers.
• Support launch of products and distribution strategies with compliance and product teams.
• Be the main contact for service-related client matters with sales and global teams.
• Assist in ad hoc projects and strategic research.

Skills

Client servicing

Relationship management

Onboarding coordination

Operations processes

English communication

Analytical thinking

Education

Bachelor's degree

Investment Management Certificate

Tools

CRM systems

MIS reporting tools

Microsoft Excel

Job description

J.P. Morgan Asset & Wealth Management is seeking a seasoned Client Account Manager to deliver exemplary service to institutional clients across EMEA.

You will partner with Institutional Sales, Investment Specialists, and product teams to form a dedicated service team for each client, contributing to strategic initiatives and cross-functional collaboration. The role emphasizes strong English communication, deep client relationships, onboarding oversight, and proactive operational improvements.