EMEA Head of Customer Success - MDR

TENEX.AI; United Kingdom; Ibrido; GBP 80.000 - 120.000; Tempo pieno

Descrizione del lavoro

TENEX.AI in London is seeking the first Customer Success hire in EMEA to own named strategic accounts and build the CS team beneath you. Initially you will manage a small book, then hire, coach, and scale a regional CS pod, aligning with the global CS framework while shaping regional processes.

You will partner with sales, product, and delivery to drive time-to-value, retention, and expansion, with a clear path to leadership and growth.

Competenze

• Deep background in MDR, managed security services or equivalent high-touch B2B SaaS.
• Track record of scaling a CS team from 1 to 5+ people.
• Demonstrated player-coach experience with strategic accounts.
• Strong command of retention/expansion mechanics (GRR/NRR).
• Executive presence with security leadership; senior in-region relationship owner for enterprise CISOs.
• Native or near-native English.
• Based in London or willing to relocate, with cross-EMEA time-zone flexibility.

Mansioni

• Own named strategic EMEA accounts as senior CS contact and drive onboarding, adoption, value realization, and executive alignment.
• Build, onboard, and scale the EMEA CS team; run interviews and establish regional operating rhythms in line with global CS framework.
• Partner with EMEA commercial leadership, contribute to account strategy and expansion planning; align with product and delivery.
• Own regional outcomes: gross and net revenue retention, time-to-value, and compliance considerations in onboarding conversations.

Conoscenze

MDR experience

CS leadership

Team scaling

GRR/NRR mastery

Executive presence

English fluency

Descrizione del lavoro

TENEX.AI in London is seeking the first Customer Success hire in EMEA to own named strategic accounts and build the CS team beneath you. Initially you will manage a small book, then hire, coach, and scale a regional CS pod, aligning with the global CS framework while shaping regional processes.

You will partner with sales, product, and delivery to drive time-to-value, retention, and expansion, with a clear path to leadership and growth.