EMEA Customer Success Leader: Build & Scale Team

Tenex; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

TENEX is hiring a Customer Success leader to own the EMEA region as the first CS hire. You will manage strategic accounts, drive onboarding and value realization, and eventually scale a local CS team across time zones.

You will partner with regional leadership and global CS for consistency and impact. Based in London with flexibility to work across EMEA, you will own retention and expansion metrics, shaping the customer journey from onboarding to renewal while aligning with TALENT and product

Qualifications

• Deep background in MDR, managed security services or similar high-touch B2B SaaS.
• Experience scaling a CS team from 1 to 5+ people.
• Strong retention and expansion mechanics knowledge (GRR/NRR).
• Executive presence with security leadership and CISOs.

Responsibilities

• Own the customer relationship with named strategic EMEA accounts, steering onboarding and value realization.
• Build and lead the EMEA CS team, hiring and developing a regional bench.
• Partner with EMEA leadership to shape account strategy and regional GTM.
• Own regional metrics for GRR, NRR, and time-to-value.

Skills

MDR / managed security services

CS leadership

Strategic accounts

Retention & expansion

Executive presence with CISOs

Native or near-native English

London-based / relocate

Google SecOps

Tools

Google SecOps

Job description

TENEX is hiring a Customer Success leader to own the EMEA region as the first CS hire. You will manage strategic accounts, drive onboarding and value realization, and eventually scale a local CS team across time zones.

You will partner with regional leadership and global CS for consistency and impact. Based in London with flexibility to work across EMEA, you will own retention and expansion metrics, shaping the customer journey from onboarding to renewal while aligning with TALENT and product