EMEA Customer Success Director — Scale & Strategy

Speedrun Talent Network; Greater London; Hybrid; GBP 140,000 - 190,000; Full time

Job summary

Speedrun Talent Network in London is seeking a hands-on leader to head the EMEA Customer Success organization. You will manage a small senior team of 5 with plans to double to 10 within 12 months, serving enterprise customers across EMEA from London and Munich.

You will own performance, development, and day-to-day effectiveness, shaping an operating system for account planning, escalation, and reporting, and stay closely engaged with strategic accounts to influence outcomes.

Qualifications

• 10+ years in Customer Success or a closely related client-facing function.
• Proven people manager with a track record of retention and growth.
• Experience holding senior relationships at large enterprise or agency accounts.
• Ability to build repeatable processes and scalable systems.
• Strong operational leadership and ownership of outcome metrics.

Responsibilities

• Lead the EMEA Customer Success team—own hiring, onboarding, coaching, performance management, and career development for a small group of senior CSMs.
• Stay personally engaged in the region's most strategic accounts, maintaining senior relationships and decisive input.
• Decide where the team's time goes: deep accounts, enablement work, and repeatable versus bespoke motions.
• Build account planning, escalation, and reporting processes to absorb more enterprise customers without headcount growth.
• Own outcomes for accounts covered and report to leadership.
• Grow usage across more teams, markets, and use cases; partner with Sales, Product, and GTM.

Skills

People management

Enterprise relationship mgmt

Operational leadership

Cross-functional collaboration

Tools

CRM systems

Customer success tooling

Job description

Speedrun Talent Network in London is seeking a hands-on leader to head the EMEA Customer Success organization. You will manage a small senior team of 5 with plans to double to 10 within 12 months, serving enterprise customers across EMEA from London and Munich.

You will own performance, development, and day-to-day effectiveness, shaping an operating system for account planning, escalation, and reporting, and stay closely engaged with strategic accounts to influence outcomes.