EMEA Head of AI-Driven Professional Services

Benchling, Inc.; United Kingdom; Hybrid; GBP 180,000 - 260,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Benchling, Inc. is seeking a Head of Professional Services, EMEA to scale and lead our Europe PS organization, driving successful deployments and customer value.

You will partner with Sales and Customer Success to deliver complex biotech implementations, while shaping delivery standards and executive engagement across pharma and life sciences clients. We value a strong, hands-on leader who can build teams, manage partners, and own P&L for EMEA PS.

Qualifications

• 8+ years in professional services or delivery leadership within enterprise software or life sciences.
• Able to interface with VP/CxO Scientific & Research IT leaders in biotech/pharma.
• Experience leading distributed European teams across multiple countries.
• Proven record managing delivery through third-party SI partners and ensuring quality.
• Strong English communication; additional European languages a plus.

Responsibilities

• Delivery leadership: own quality, timelines, and performance for EMEA PS engagements.
• Build and retain a distributed Europe team with focus in key hubs (Zurich, London, Cambridge).
• Manage partner ecosystem, determine in-house vs partner delivery balance.
• Own SOW scoping, staffing forecasts, and financial performance for EMEA PS.
• Engage executives and customers; champion AI delivery practices across PS.

Skills

Delivery leadership

Team leadership

Executive presence

English fluency

Commercial acumen

Bio/pharma knowledge

SOW management

Partner management

Job description

Benchling, Inc. is seeking a Head of Professional Services, EMEA to scale and lead our Europe PS organization, driving successful deployments and customer value.

You will partner with Sales and Customer Success to deliver complex biotech implementations, while shaping delivery standards and executive engagement across pharma and life sciences clients. We value a strong, hands-on leader who can build teams, manage partners, and own P&L for EMEA PS.