EMEA Forward Deployed Engineer — AI, Edge & Telecom

Telnyx; Greater London; Hybrid; GBP 110,000 - 160,000; Full time

Job summary

Telnyx is hiring a Forward Deployed Engineer to join our team in London, Dublin, or Amsterdam, serving enterprise customers across EMEA. You will architect and ship production systems on Telnyx's global network, spanning voice, messaging, AI, wireless, and edge compute.

Impacting real-time AI workloads, you will deploy LLM infrastructure, design routing and observability, and lead production launches from POC to go-live while collaborating across Product, Engineering, and Customer Success.

Qualifications

• CS degree or equivalent practical experience.
• 3+ years building software, infrastructure, or technical consulting.
• Strong proficiency in Python, Node.js, or Go.
• Hands-on experience deploying LLM apps or AI infrastructure.
• Experience with LiteLLM or a comparable LLM gateway.
• Comfortable with Kubernetes, Docker, APIs, cloud infra, and production ops.
• Exposure to SIP, WebRTC, VoIP, real-time communications, or messaging.
• Strong understanding of production AI challenges including latency, concurrency, provider limits, retries, streaming, and cost.
• Ability to diagnose complex technical problems and translate customer requirements into practical solutions.
• Comfortable working directly with customers and leading technical architecture discussions.
• Strong communication skills with the ability to explain complex technology to both technical and non-technical audiences.

Responsibilities

• Embed with customers to understand their technical requirements, AI use cases, and integration challenges.
• Architect and build production solutions using Telnyx's Voice, Messaging, Wireless, WebRTC, AI, and Edge Compute platforms.
• Build and deploy AI Voice Assistants, conversational AI, and LLM-powered applications.
• Deploy and operate LLM infrastructure, including open-weight models and LiteLLM or comparable gateways.
• Design model routing, fallback, observability, and cost strategies for production AI workloads.
• Build RAG pipelines, prompt architectures, evaluations, and model integrations.
• Deploy containerized services on Kubernetes and work with customer infrastructure teams on production environments.
• Troubleshoot complex issues across APIs, networking, SIP, WebRTC, AI inference, and customer infrastructure.
• Lead technical discovery, architecture sessions, POCs, pilots, and production launches from whiteboard to go-live.
• Own customer outcomes through deployment, stabilization, and handoff.
• Partner with Product and Engineering to turn customer feedback into product improvements.
• Create technical documentation, runbooks, and reference architectures.
• Help customers navigate data residency, security, privacy, and compliance requirements across EMEA.

Skills

3+ years exp

Python/Node/Go

LLM deployment

Kubernetes

SIP/WebRTC

Cloud infra

English comms

Education

CS degree or equivalent

Tools

Kubernetes

Docker

APIs

Cloud platforms

Job description

Telnyx is hiring a Forward Deployed Engineer to join our team in London, Dublin, or Amsterdam, serving enterprise customers across EMEA. You will architect and ship production systems on Telnyx's global network, spanning voice, messaging, AI, wireless, and edge compute.

Impacting real-time AI workloads, you will deploy LLM infrastructure, design routing and observability, and lead production launches from POC to go-live while collaborating across Product, Engineering, and Customer Success.