EMEA Facilities & IFM Growth Director

JLL; Greater London; On-site; GBP 140,000 - 200,000; Full time

Job summary

JLL is seeking an EMEA Account Director to oversee and drive the strategic delivery of integrated facility management services for a flagship global account across the EMEA region. You will lead a large, multi-country team and manage P&L, budgets, and client relationships.

The role requires deep experience in facility management, corporate real estate, and a proven ability to drive growth, innovate with technology, and maintain exceptional governance across markets.

Qualifications

• Minimum 10+ years progressive experience in facility management, corporate real estate, or related industries.
• Proven track record leading large-scale, complex, multi-country accounts.
• Demonstrated success managing large teams across multiple geographies.
• Extensive experience with integrated facility management and project delivery.
• Strong background in Workplace Experience strategy and delivery.
• Advanced financial management skills with demonstrated expertise in P&L ownership, budget management, and commercial negotiations.
• Strong understanding of contract structures, pricing models, and risk/reward frameworks.
• Experience managing accounts with significant financial complexity and multi-year commitments.
• Exceptional gravitas and executive presence, with ability to influence senior client stakeholders.
• Solution-driven mindset and ability to navigate obstacles to deliver pragmatic outcomes.

Responsibilities

• Provide strategic direction and operational oversight for the EMEA account, ensuring seamless delivery of IFM and Small Projects services across the portfolio.
• Drive growth strategy initiatives including improved small project work delivery and enhanced IFM delivery.
• Champion innovation through AI-driven decision making and new technology adoption across the account.
• Lead, mentor, and develop a high-performing team of approximately 250 EMEA-based professionals.
• Address resourcing challenges and implement staff retention strategies across multiple markets.
• Foster a culture of excellence, consistency, and continuous improvement in service delivery.
• Build organisational capability through process training and development initiatives.
• Demonstrate exceptional financial acumen in managing account P&L, budgets, and forecasting for this high-value portfolio.
• Ensure robust reporting mechanisms, KPI governance, and performance measurement frameworks.
• Drive operational consistency across service delivery touchpoints throughout the EMEA region.
• Manage risk mitigation strategies and ensure contractual compliance across all sites.
• Serve as the primary executive relationship owner with the client EMEA senior leadership team.
• Identify and execute growth opportunities.

Skills

Strategic leadership

Team management

Financial acumen

Executive presence

Stakeholder management

Change management

Culture and governance

Job description

JLL is seeking an EMEA Account Director to oversee and drive the strategic delivery of integrated facility management services for a flagship global account across the EMEA region. You will lead a large, multi-country team and manage P&L, budgets, and client relationships.

The role requires deep experience in facility management, corporate real estate, and a proven ability to drive growth, innovate with technology, and maintain exceptional governance across markets.