EMEA Engagement Manager, AI Customer Success

Listen Labs; Greater London; On-site; GBP 60,000 - 95,000; Full time

Benefits offered by this job

Health coverage

Learning stipend

Wellness stipend

AI tools stipend

Meal credits (London)

Job summary

Listen Labs is seeking an Engagement Manager to own the customer journey from onboarding through growth, serving as the primary daily contact for key accounts.

You will partner with sales and product teams to maximize value, gather insights, and help shape the roadmap for a fast-growing AI platform. This role requires a proactive, communicative leader who thrives in a dynamic environment.

Qualifications

• 4–8 years of professional experience.
• Experience in a customer-facing position is a plus.
• Strong relationship-building, communication, and organizational skills.
• Self-starter comfortable with ambiguity and fast-paced environments.
• Experience with research, insights, or AI products is a plus.
• Ability to work in office 5 days/week.
• You’re excited to build the European presence of one of the fastest-growing AI companies in the world.

Responsibilities

• Own the customer journey post-sale, managing onboarding, adoption, retention, and growth.
• Serve as the primary day-to-day contact for key accounts.
• Partner with sales to identify expansion and renewal opportunities.
• Provide proactive guidance and support to maximize customer value.
• Collect customer feedback and collaborate closely with product and engineering teams to shape our roadmap.
• Develop and refine customer success playbooks as we scale.

Skills

Relationship-building

Communication

Organization

Account management

Self-starter

Ambiguity tolerance

AI product familiarity

Job description

Listen Labs is seeking an Engagement Manager to own the customer journey from onboarding through growth, serving as the primary daily contact for key accounts.

You will partner with sales and product teams to maximize value, gather insights, and help shape the roadmap for a fast-growing AI platform. This role requires a proactive, communicative leader who thrives in a dynamic environment.