EMEA Ecommerce Operations Coordinator

Michael Kors; Greater London; Hybrid; GBP 32,000 - 40,000; Full time

Job summary

Michael Kors is seeking a Digital Operations Coordinator, EMEA in London to support day-to-day ecommerce operations across Digital, Customer Care, Logistics and Retail. You will monitor site performance, coordinate trading events, and help protect revenue through loss prevention and fraud controls.

The role focuses on international multi-market ecommerce, data-driven improvements and cross-functional collaboration with technology, payments and external partners.

Qualifications

• 1–3 years experience in Ecommerce Operations or similar role.
• Experience with multi-market, localized ecommerce websites.
• Strong analytical skills to derive actionable insights.
• Experience using AI tools for data reporting.
• Cross-functional collaboration and excellent communication.

Responsibilities

• Monitor site performance and optimize operational processes.
• Coordinate trading events, promotions and seasonal campaigns.
• Collaborate with Digital, Customer Care, Logistics and Technology teams.
• Produce regular reporting and actionable insights with AI tools where relevant.
• Support loss prevention, including dispute handling.

Skills

Ecommerce Ops

Multi-market

Data analytics

Stakeholder mgmt

Tools

Jira

Asana

Monday.com

Job description

Michael Kors is seeking a Digital Operations Coordinator, EMEA in London to support day-to-day ecommerce operations across Digital, Customer Care, Logistics and Retail. You will monitor site performance, coordinate trading events, and help protect revenue through loss prevention and fraud controls.

The role focuses on international multi-market ecommerce, data-driven improvements and cross-functional collaboration with technology, payments and external partners.