Digital Commerce Coordinator

Jimmy Choo; Greater London; On-site; GBP 30,000 - 34,000; Full time

Job summary

Michael Kors in London is seeking a Coordinator, Digital Commerce to maximise sales and visitor conversion across EMEA sites through planning and coordination of product launches and site updates.

You will work cross-functionally with merchandising, US teams, web production, and buying, handling data quality, site audits, and performance analysis to drive incremental conversion and revenue.

Qualifications

• Around two years’ experience in an eCommerce role, ideally within an international retail environment.
• Strong analytical and numerical skills, confident working with performance and web metrics data (e.g. Adobe Omniture).
• Experience with SFCC, Product Information Management systems, and BI tools such as MicroStrategy (or similar).
• Advanced PC skills, particularly in Excel, Word, and PowerPoint.
• Highly organised with strong attention to detail, able to multitask and meet tight deadlines.
• Positive, can-do attitude with a proactive problem-solving mindset.
• Confident communicator who collaborates effectively and can present clear options to resolve issues.

Responsibilities

• The Ecommerce Merchandise Coordinator will support the Site Merchandisers to maximise sales and visitor conversion across all Michael Kors EMEA International E-commerce sites and channels via efficient planning and coordination of all activities to launch products and to optimize the sites.
• Support the implementation of site merchandising strategies, using KPI performance analysis to inform decisions and deliver against agreed timelines.
• Work cross-functionally to collect all necessary product data ahead of seasonal launches, partnering with US teams to ensure all in stock products, including EMEA exclusive styles, are accurately merchandised and live online in full and on schedule.
• Manage tracking documents for products not on site, communicating and following up to ensure the timely launch of newness to the sites.
• Support the site merchandisers to effectively manage all product catalogue upload activities and visual merchandising for the websites.
• Assist with the timely preparation and execution of seasonal sale and promotional activities.
• Complete weekly website audits to ensure high standards of accuracy and consistency across all sites and channels.
• Proactively develop and maintain an effective working relationship with the US web merchandising team, web production and buying teams.
• Ensure a clear and consistent flow of communication with the Digital Commerce Team and the wider Ecommerce team, ensuring a proactive contribution to team meetings.
• Validate site updates and email activity prior to go-live, ensuring correct messaging and linking in line with agreed strategy.
• Continually collaborate, share best practice and identify conversion driving opportunities.
• Support with daily and weekly reporting against site metrics and key KPIS, ensuring actions can be taken each week to drive incremental conversion and therefore sales opportunity.
• Produce ad-hoc and post event analysis of all site key activities, identifying actionable insights

Skills

Ecommerce experience

Analytics expertise

Communication skills

Project coordination

Attention to detail

Tools

SFCC

PIM systems

MicroStrategy

Adobe Omniture

Excel

Word

PowerPoint

Job description

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion. If you enjoy working in a creative, fast-paced environment, then we would love to hear from you! — Job Title: Coordinator, Digital Commerce Location: London Division: MK Reporting to: Senior Manager, Digital Commerce EMEA If you enjoy working in a creative, fast-paced environment, then we would love to hear from you! "I feel really lucky to be surrounded by such a great team. I’m not only grateful that they’ve helped me achieve my goals, but also that I can give them a place where they can achieve theirs." - Michael Kors - Kors is always interested in hearing from talented, globally minded individuals who enjoy working in a creative environment, then #korscareers would love to hear from you! I FEEL really LUCKY to be SURROUNDED by SUCH a GREAT TEAM. I’m not only GRATEFUL that they’ve HELPED me ACHIEVE my GOALS, but also that I CAN GIVE them a PLACE WHERE THEY can ACHIEVE theirs. - MICHAEL KORS

We have an exciting opportunity for a Coordinator, Digital Commerce

Who You Are:

You are a commercial and detail-oriented individual with a strong passion for ecommerce. Highly organised and confident, effective communicator, you thrive in a fast-paced, evolving environment, are comfortable working to tight deadlines, and can successfully manage multiple priorities concurrently.

What You’ll Do:

• The Ecommerce Merchandise Coordinator will support the Site Merchandisers to maximise sales and visitor conversion across all Michael Kors EMEA International E-commerce sites and channels via efficient planning and coordination of all activities to launch products and to optimize the sites.
• Support the implementation of site merchandising strategies, using KPI performance analysis to inform decisions and deliver against agreed timelines.
• Work cross-functionally to collect all necessary product data ahead of seasonal launches, partnering with US teams to ensure all in stock products, including EMEA exclusive styles, are accurately merchandised and live online in full and on schedule.
• Manage tracking documents for products not on site, communicating and following up to ensure the timely launch of newness to the sites.
• Support the site merchandisers to effectively manage all product catalogue upload activities and visual merchandising for the websites.
• Assist with the timely preparation and execution of seasonal sale and promotional activities.
• Complete weekly website audits to ensure high standards of accuracy and consistency across all sites and channels.
• Proactively develop and maintain an effective working relationship with the US web merchandising team, web production and buying teams.
• Ensure a clear and consistent flow of communication with the Digital Commerce Team and the wider Ecommerce team, ensuring a proactive contribution to team meetings.
• Validate site updates and email activity prior to go-live, ensuring correct messaging and linking in line with agreed strategy.
• Continually collaborate, share best practice and identify conversion driving opportunities.
• Support with daily and weekly reporting against site metrics and key KPIS, ensuring actions can be taken each week to drive incremental conversion and therefore sales opportunity.
• Produce ad-hoc and post event analysis of all site key activities, identifying actionable insights

You'll Need to Have:

• Around two years’ experience in an eCommerce role, ideally within an international retail environment.
• Strong analytical and numerical skills, confident working with performance and web metrics data (e.g. Adobe Omniture).
• Experience with SFCC, Product Information Management systems, and BI tools such as MicroStrategy (or similar).
• Advanced PC skills, particularly in Excel, Word, and PowerPoint.
• Highly organised with strong attention to detail, able to multitask and meet tight deadlines.
• Positive, can-do attitude with a proactive problem-solving mindset.
• Confident communicator who collaborates effectively and can present clear options to resolve issues.

We are an Equal Opportunity Employer M/D/F/V — The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at [e-mail].

In compliance with certain Pay Transparency laws, employers are required to disclose a compensation range. The range for this position will vary based on role requirements, skill set, and years of experience. Please note that for salaried roles, the figures reflect full-time equivalency, while for hourly roles, the figures represent the applicable hourly rate. Compensation Range: 30,000.00 - 34,000.00 GBP

Michael Kors is a world-renowned, award-winning designer of luxury accessories and ready-to-wear. His namesake company, established in 1981, currently produces a range of products under Michael Kors Collection, Michael Kors, and Michael Kors Mens, including accessories, ready-to-wear, footwear, watches, jewelry, and a full line of fragrance products. Michael Kors stores are operated in the most prestigious cities in the world, including New York, Los Angeles, Chicago, London, Milan, Paris, Dubai, Seoul, Tokyo, Hong Kong, Shanghai, and Rio de Janeiro. In addition, Michael Kors operates digital flagships across North America, Europe, and Asia, offering customers a seamless omnichannel experience. At the center of it all is a designer who has created an enduring and iconic luxury lifestyle brand with a distinctive point of view and global reach. Michael Kors has a sharp focus on providing his customers with accessories and clothes that are consistently polished, chic, relaxed, and glamorous. Kors has also been the recipient of numerous industry awards and accolades within the fashion industry. The fashion designer also focuses on giving back. For more than 35 years he has been a passionate supporter of God’s Love We Deliver, a New York-based non-profit organization that cooks and delivers nutritious meals to people living with serious illnesses in and around New York City. In 2013, in a move to broaden his philanthropic efforts, Michael Kors launched “Watch Hunger Stop,” partnering with the United Nations World Food Programme (WFP) to help fight world hunger. Proceeds from annual special-edition products and other targeted initiatives help provide food to children through WFP’s school meals program. To date, Michael Kors has helped WFP deliver over 35 million meals (and counting) to hungry children. For more information on how Capri Holdings Group uses your personal data, please see our Applicant Privacy Notice.