Digital Commerce Merchandiser

Jimmy Choo; Greater London; On-site; GBP 38,000 - 40,000; Full time

Job summary

Michael Kors is seeking a Merchandiser, Digital Commerce (EMEA) in London. You will own on-site merchandising, drive conversion, and coordinate with US teams to ensure EU product availability. The role requires strong analytics, cross-functional collaboration, and experience with e-commerce tools.

The successful candidate will manage product uploads, optimize categories and search, and deliver insightful performance reports to inform trading decisions across Europe, the Middle East, and Africa.

Qualifications

• Extensive experience in an e-com site merchandising role, ideally international retail.
• A degree or equivalent in a relevant subject area.
• Strong analytical and numerical skills.
• Advanced skillset for extracting and utilizing data from web metrics tools (Adobe Omniture).
• Experience managing e-com toolsets such as SFCC, Content Square, Dynamic Yield, an advantage.
• Strong PC skills – Excel, Word, PowerPoint.

Responsibilities

• Maximise Conversion and Sales.
• Execute site merchandising plans with KPI-driven adjustments.
• Support e-commerce content calendar and trading strategies.
• Produce regular performance reports with actionable insights.
• Oversee product uploads and go-live activities across sites.
• Coordinate with cross-functional teams to ensure timely online availability.
• Create seasonal trackers for product activation and lifecycle across EMEA sites.
• Coordinate with US partners for EU-only merchandise online availability.
• Communicate status and action plans for stock-status to Buying and Senior Management.
• Ensure products are categorized and attributed to optimize customer experience.
• Oversee on-site search optimization and product recommendations.

Skills

E-commerce merchandising

Analytical skills

Project management

Advanced Excel

Adobe Omniture

Education

Bachelor's degree or equivalent in a relevant subject

Tools

SFCC

Content Square

Dynamic Yield

Job description

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion. If you enjoy working in a creative, fast-paced environment, then we would love to hear from you! — Job Title: Merchandiser, Digital Commerce (EMEA) Location: London Division: MK Reporting to: Manager, Digital Commerce (EMEA)

"I feel really lucky to be surrounded by such a great team. I’m not only grateful that they’ve helped me achieve my goals, but also that I can give them a place where they can achieve theirs." - Michael Kors

Who You Are:

A highly commercial, detail-oriented person with strong organization, communication and management skills, able to work well to deadlines in a changing environment and perform multiple tasks effectively and concurrently.

What You’ll Do:

• Maximise Conversion and Sales
• Execute site merchandising plans adjusting strategies based on in-depth analysis of key performance indicators (KPIs) including conversion rate and average order value.
• Support the execution of the e-commerce content calendar and trading strategies to ensure consistency and regional alignment across all digital storefronts.
• Produce daily, weekly, and ad-hoc performance reports against site metrics and key KPIs, providing actionable insights to drive incremental conversion and sales opportunities.
• Complete post-event analysis for all key site activities.
• Product and Site Merchandising Execution
• Own and effectively manage all product upload and go-live activities for the websites.
• Coordinate cross-functionally to gather necessary data to ensure products are online in time and in full.
• Create seasonal line list and trackers to monitor and manage the timely activation and lifecycle of all products across the EMEA sites.
• Coordinate with US partners to manage and ensure the timely online availability of EU-only merchandise.
• Regularly communicate the status and action plan for all products ‘In Stock Not on Site’ to the Buying team and Senior Management.
• Ensure all products are merchandised in the correct categories, have accurate and rich product attribution, and are presented commercially to optimize customer experience.
• Work with US counterparts to influence and implement EU-specific requirements.
• Oversee the optimization of the on-site search functionality and support the effectiveness of intelligent product recommendations (e.g., cross-sells, upsells).
• Ensure the smooth and timely execution of seasonal refreshes and major sale launches, meeting all critical path deadlines.
• Complete weekly website reviews and audits to ensure the highest standards of excellence, consistency, and optimized performance across all sites and channels.
• Build and maintain strong relationships with buying teams to develop a solid understanding of key strategic objectives for your categories and ensure merchandising strategies are delivered to support.
• Proactively foster an effective working relationship with the US web merchandising and EMEA web production teams, collaborating closely to share best practice and jointly identify conversion-driving opportunities.
• Oversee the day-to-day tasks of the coordinators, providing clear support, guidance, and training to develop their skill sets.
• Support the Concession Co-Ordinator as required, ensuring product loading and display on partner sites adhere to the established critical path.

You’ll Need to Have:

• Extensive experience in an e-com site merchandising role ideally within an international retail environment.
• A degree or equivalent experience in a relevant subject area.
• Strong analytical and numerical skills.
• Advanced skillset for extracting and utilizing data from a web metrics tool (Ideally Adobe Omniture).
• Experience managing e-com toolsets such as SFCC, Content Square, Dynamic Yield, an advantage.
• Strong PC Skills – Advanced Excel, Word, Powerpoint.

We are an Equal Opportunity Employer M/D/F/V — The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at [e-mail].

Compensation Range: 38,000.00 - 40,000.00 GBP

Michael Kors is a world-renowned, award-winning designer of luxury accessories and ready-to-wear. His namesake company, established in 1981, currently produces a range of products under Michael Kors Collection, Michael Kors, and Michael Kors Mens, including accessories, ready-to-wear, footwear, watches, jewelry, and a full line of fragrance products. Michael Kors stores are operated in the most prestigious cities in the world, including New York, Los Angeles, Chicago, London, Milan, Paris, Dubai, Seoul, Tokyo, Hong Kong, Shanghai, and Rio de Janeiro. In addition, Michael Kors operates digital flagships across North America, Europe, and Asia, offering customers a seamless omnichannel experience. At the center of it all is a designer who has created an enduring and iconic luxury lifestyle brand with a distinctive point of view and global reach. Michael Kors has a sharp focus on providing his customers with accessories and clothes that are consistently polished, chic, relaxed, and glamorous. Kors has also been the recipient of numerous industry awards and accolades within the fashion industry. The fashion designer also focuses on giving back. For more than 35 years he has been a passionate supporter of God’s Love We Deliver, a New York-based non-profit organization that cooks and delivers nutritious meals to people living with serious illnesses in and around New York City. In 2013, in a move to broaden his philanthropic efforts, Michael Kors launched "Watch Hunger Stop," partnering with the United Nations World Food Programme (WFP) to help fight world hunger. Proceeds from annual special‑edition products and other targeted initiatives help provide food to children through WFP’s school meals program. To date, Michael Kors has helped WFP deliver over 35 million meals (and counting) to hungry children.

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