EMEA DTC Change Lead | Programme & Adoption

Deckers Brands; City Of London; Hybrid; GBP 90,000 - 140,000; Full time

Benefits offered by this job

Hybrid & Flexible Working

Generous Holidays

Employee Discounts

Mentorship Programme

Global Development

Job summary

Deckers Brands in London seeks a Senior Manager, DTC Programme to drive adoption and execution of strategic DTC initiatives across the EMEA region, focusing on people, process and system changes.

You will partner with global and regional operations, product and technology teams to land change effectively, protect trading performance and accelerate time to value, supported by a hybrid working environment and a range of development and well-being programs.

Qualifications

• Proven experience in technology-enabled change, operational readiness and multi-market or regional change across EMEA.
• Excellent communication, stakeholder engagement and relationship-building skills, with the ability to influence at all levels.
• Ability to manage multiple concurrent change initiatives, with line management experience.
• Agile or hybrid delivery experience and exposure to ecommerce platforms, payments, logistics, CRM or retail systems would be desirable.

Responsibilities

• Lead change impact and readiness assessments for EMEA markets, teams and functions across strategic DTC initiatives.
• Develop and execute change, communication and training plans aligned to major programme delivery milestones.
• Act as the primary change point of contact for EMEA stakeholders, building relationships across operations, customer service, retail, marketing, finance and regional leadership teams.
• Design and deliver targeted communications, SOPs, learning materials and train-the-trainer approaches for different user groups and markets.
• Identify adoption risks, gather post-launch feedback and feed lessons learned into future change waves and roadmap planning.

Skills

Change management

Stakeholder engagement

Agile or hybrid delivery

Multi-market change

Leadership across teams

Tools

ecommerce platforms

payments systems

logistics systems

CRM systems

Job description

Deckers Brands in London seeks a Senior Manager, DTC Programme to drive adoption and execution of strategic DTC initiatives across the EMEA region, focusing on people, process and system changes.

You will partner with global and regional operations, product and technology teams to land change effectively, protect trading performance and accelerate time to value, supported by a hybrid working environment and a range of development and well-being programs.