EMEA Director of Customer Experience & Operations

IPC International; High Wycombe; Hybrid; GBP 80,000 - 100,000; Full time

Benefits offered by this job

Enhanced pension contribution

Healthcare benefits

25 days holiday

Flexible working hours

On-site parking

Volunteer opportunities

Recognition awards

Job summary

IPC International is searching for a Director of Customer Operations and Engagement for the EMEA region, based in High Wycombe. This role entails delivering operational excellence while engaging Franchisees and managing complex stakeholder relationships. The ideal candidate will have substantial experience in operations and customer engagement, with a data-driven approach to decision-making.

The position offers hybrid working, flexible hours, and a comprehensive benefits package including enhanced pensions and healthcare. Join us to play a key role in driving continuous improvement and exceptional outcomes within our organization.

Qualifications

• Experience managing a complex set of stakeholders.
• Ability to balance strategic design with hands-on delivery.
• Proven experience leading support operations and issue management.

Responsibilities

• Lead Franchisee engagement and operational management activities.
• Deliver data analytics and stakeholder management.
• Conduct strategic leadership and regional communications.

Skills

Senior experience in operations

Customer engagement and service delivery leadership

Strong understanding of Franchise models

Data-driven decision-making

Excellent stakeholder management

Job description

IPC International is searching for a Director of Customer Operations and Engagement for the EMEA region, based in High Wycombe. This role entails delivering operational excellence while engaging Franchisees and managing complex stakeholder relationships. The ideal candidate will have substantial experience in operations and customer engagement, with a data-driven approach to decision-making.

The position offers hybrid working, flexible hours, and a comprehensive benefits package including enhanced pensions and healthcare. Join us to play a key role in driving continuous improvement and exceptional outcomes within our organization.