EMEA Director of Customer Engineering & Services

LangChain, Inc.

Greater London

On-site

GBP 120,000 - 200,000

Full time

4 days ago

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Benefits offered by this job

Medical coverage

Dental and vision

401(k) plan

In-office meals

Job summary

LangChain, Inc. in London is seeking a Director, EMEA Professional Services to build and lead our services and customer engineering motion across Europe, the Middle East, and Africa. This is a player-coach leadership role at the center of the EMEA go-to-market.

You will shape how we engage EMEA customers after the sale and alongside it. You will own staffing and delivery for EMEA engagements. You will work closely with EMEA GTM leadership and stay aligned with global Professional Services

Qualifications

10+ years of experience in professional services, solutions engineering, customer engineering, or consulting.
At least 4 of those years were in leadership roles.
Led a services or post-sales team in EMEA.

Responsibilities

Define EMEA Customer Engineering programs and adapt global programs to regional needs.
Support positioning and selling of Professional Services and pricing; work with AEs on deal strategy.
Own staffing, capacity planning, and utilization for EMEA PS; ensure delivery follows PS methodology.
Lead and grow the EMEA team: Architects, AI Engineers, and Engagement Managers in region.
Coordinate across global Customer Engineering in a matrix model; ensure connected activation to services to expansion.
Align with global PS leadership; share playbooks and process improvements.
Run the business: EMEA PS bookings, utilization, delivery margin, and customer outcomes.
Stay close to customers; act as senior escalation point for strategic EMEA customers.