EMEA Delivery Leader — Customer & Growth Catalyst

Alianza; United Kingdom; On-site; GBP 120,000 - 180,000; Full time

Job summary

Alianza seeks an EMEA Delivery Director to oversee service delivery for EMEA customers, ensuring satisfaction and operational excellence. Lead a team of Professional Services Managers and Engineers, guiding capability, mentoring, and growth.

Partner with Sales, engineering, and product to deliver solutions that meet revenue and growth targets. The role emphasizes capacity planning, risk mitigation, and continuous process improvement to optimize delivery and customer outcomes across a global,

Qualifications

• Proven ability to lead diverse teams and deliver complex projects.
• Strong focus on customer satisfaction and outcomes.
• Experience in strategic planning and financial oversight.

Responsibilities

• Oversee delivery of services to EMEA customers and ensure satisfaction.
• Manage Professional Services Managers and Engineers; mentor and develop.
• Plan and deliver work aligned to revenue expectations and growth.
• Collaborate with Sales, Engineering, Product, and Support teams.
• Drive capacity planning and prioritize high-demand skills.
• Identify risks, manage escalations, and implement process improvements.

Skills

Leadership

Customer Engagement

Operational Excellence

Strategic Planning

Financial Acumen

Global Acumen

Job description

Alianza seeks an EMEA Delivery Director to oversee service delivery for EMEA customers, ensuring satisfaction and operational excellence. Lead a team of Professional Services Managers and Engineers, guiding capability, mentoring, and growth.

Partner with Sales, engineering, and product to deliver solutions that meet revenue and growth targets. The role emphasizes capacity planning, risk mitigation, and continuous process improvement to optimize delivery and customer outcomes across a global,