Director, EMEA Professional Services

present of AI; Greater London; Hybrid; GBP 100,000 - 140,000; Full time

Job summary

LangChain in London is seeking a senior leader to run professional services and customer engineering across EMEA for our AI developer platform. You will design regional programs, scope services alongside subscriptions, and drive staffing and delivery quality through matrix leadership of architects and engineers.

A decade in services or consulting with regional team leadership and credibility with engineers and executives is required, plus the ability to influence project scoping, pricing and

Qualifications

• A decade of services or consulting experience.
• Several years leading teams in the region.
• Credibility with both engineers and executives.

Responsibilities

• Run professional services and customer engineering across EMEA for the AI developer platform.
• Design regional programs and scope services alongside subscriptions.
• Manage staffing and delivery quality; lead architects and engineers via matrix leadership.

Job description

Operations · London · FullTime · Senior level

This is a leadership role running professional services and customer engineering across EMEA for an AI developer platform company. It asks for someone who can build regional programs, sell and scope services alongside subscriptions, manage staffing and delivery quality, and lead architects and engineers through influence in a matrix. A strong candidate brings a decade of services or consulting experience with several years leading teams in the region, plus credibility with both engineers and executives.

How it fits the AI era

The work centers on helping customers move AI agents from prototypes into production, so the role sits where agent engineering meets enterprise delivery. AI tools can speed up scoping, documentation and reporting, but judging what a customer actually needs, staffing the right people and handling escalations stay human. The role also shapes how services are packaged and sold as agent adoption grows.

How it builds AI experience

The posting lists hands on work with LLM applications or agent frameworks as a nice to have, not a requirement. A candidate can build that grounding by learning the company's open source frameworks and its platform for evaluating and operating agents, since delivery work will touch those tools. Understanding how enterprises adopt AI and how agent architectures work would help in customer conversations.

Worth showing

• Services scoping and pricing
• Resource and capacity planning
• Matrix team leadership
• Agent and LLM familiarity

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About LangChain

LangChain provides an open agent engineering platform and open source frameworks for building, testing, deploying, monitoring, and governing AI agents, per the company.