Account Manager

TYK TECHNOLOGIES LIMITED; United Kingdom; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Unlimited paid holidays

Flexible working hours

Employee share scheme

Generous maternity and paternity leave

Company retreats

Job summary

TYK TECHNOLOGIES LIMITED is seeking an Account Manager in the United Kingdom who will own and develop long-term relationships with customers in complex technical environments. The successful candidate will manage a portfolio of accounts, ensuring customers realize consistent value from Tyk's API Management platform. Ideal applicants should have experience in B2B SaaS or enterprise tech, manage renewals and growth, and possess strong communication skills. The position offers benefits like unlimited paid holidays and flexible working hours.

Qualifications

• Experience owning customer relationships in a B2B SaaS or enterprise technology environment.
• A track record of managing commercial customer relationships, including renewals and account growth.
• Ability to build relationships across both technical and business stakeholders.

Responsibilities

• Own and develop long-term relationships with customers.
• Manage a portfolio of accounts, ensuring customers realize value from the platform.
• Work closely with sales, product, and technical teams to support customers.

Skills

Customer relationship management

B2B SaaS experience

Technical product understanding

Communication skills

Collaboration

Organizational skills

Job description

The Tyk API Management platform is helping to drive the connected world and power new products and services. We’re changing the way that organisations connect any number of their systems and services. Whether internal, external, public or highly encrypted systems, Tyk helps businesses drive value across the retail, finance, telecoms, healthcare, or media industries.

Our Mission

Tyk is on a mission to connect every system in the world and has started by building an API Management platform.

The role

As an Account Manager at Tyk, you own and develop long‑term relationships with our customers. You are the commercial owner of a portfolio of accounts, responsible for maintaining strong partnerships and ensuring customers continue to realise value from the platform over time. Our customers often operate in complex technical environments with multiple stakeholders across engineering, platform, and leadership teams. Success in this role comes from understanding those environments, building trusted relationships, and connecting customers with the right expertise within Tyk to help them move forward. You’ll work closely with colleagues across sales, product, and technical teams, ensuring customers have the support and clarity they need while maintaining ownership of the overall commercial relationship.

What we’re looking for

• Experience owning customer relationships in a B2B SaaS or enterprise technology environment
• A track record of managing commercial customer relationships, including renewals and account growth
• Experience working with technical products or engineering‑led organisations
• Ability to build relationships across both technical and business stakeholders
• Confidence leading commercial conversations and navigating complex customer environments
• Strong organisation, communication, and follow‑through
• Experience collaborating with cross‑functional teams to deliver successful customer outcomes

About you

• You enjoy working with technically sophisticated products and customers
• You build trusted relationships across complex organisations
• You’re comfortable owning commercial outcomes and guiding long‑term partnerships
• You’re proactive, organised, and able to navigate ambiguity
• You enjoy connecting people and expertise to solve meaningful problems for customers

Benefits

• Everyone has unlimited paid holidays
• We have total flexibility in hours, giving people freedom to decide when they are most productive
• Employee share scheme
• Generous maternity and paternity leave
• Company retreats