EMEA Cloud Account Manager — Remote

Doit; Greater London; On-site; GBP 66,000 - 88,000; Full time

Benefits offered by this job

Unlimited PTO

Flexible Working Options

Health Insurance

Employee Stock Option Plan

Professional Development Stipend

Job summary

DoiT seeks an Account Manager to join our EMEA Management team, operating remotely from Sweden, Ireland, or Estonia. You will nurture existing customer relationships, uncover growth opportunities, and act as the trusted liaison with cloud vendor teams.

You will coordinate with customers, vendors, and our delivery teams to maximize value, manage escalations, and drive revenue growth across cloud platforms. Fluency in English and Swedish is highly valued, with additional languages a plus.

Qualifications

• 3+ years of Account Management experience in the EMEA region.
• 2+ years at a tech company (SaaS, SI, Cloud Vendor…)
• Experience with AWS, Google Cloud, or Microsoft Azure ecosystem.

Responsibilities

• Develop a deep understanding of our cloud platform, services, and client needs.
• Maintain knowledge and ownership of assigned customers and coordinate with vendor teams to show value and growth opportunities.
• Manage customer-related support escalations to resolution and ensure high customer satisfaction.
• Negotiate and close long-term commitments with key stakeholders balancing customer, vendor and company interests.
• Identify new workload opportunities within the customer's Cloud Environment/SaaS solutions.
• Establish a regular cadence with the full portfolio of customers and balance large strategic vs growing clients.
• Provide customer feedback to engineering to align products with market needs.
• Deliver quarterly reviews tracking project timelines, spending projections, and feedback on DoIT support.

Skills

Communication skills

English

Swedish

Technical skills

Account management

Analytical mindset

Humor

Job description

DoiT seeks an Account Manager to join our EMEA Management team, operating remotely from Sweden, Ireland, or Estonia. You will nurture existing customer relationships, uncover growth opportunities, and act as the trusted liaison with cloud vendor teams.

You will coordinate with customers, vendors, and our delivery teams to maximize value, manage escalations, and drive revenue growth across cloud platforms. Fluency in English and Swedish is highly valued, with additional languages a plus.