EMEA Client Services MD: Digital Transformation Leader

Testing Site - JPMC; Easter Howgate; On-site; GBP 180,000 - 260,000; Full time

Job summary

The International Private Bank is seeking a Managing Director for Europe, Middle East and Africa to lead client services, strategic transformation, and a Digital First initiative. You will guide a high-performing team, drive AI-enabled changes, and ensure robust controls across the EMEA region.

Ideal candidates possess extensive leadership experience in private banking, a strong analytical mindset, and a track record of delivering measurable ROI through digital and AI-driven programs.

Qualifications

• Experience in client-facing operating models and AI-driven change strategy within financial services.
• Strong leadership and strategic vision with ability to influence senior stakeholders.
• Bachelor's degree or equivalent; advanced degree preferred.

Responsibilities

• Oversee daily execution of client transactions and inquiries with accuracy and compliance.
• Lead digital transformation initiatives, AI-driven tooling, and intelligent workflows.
• Foster cross-functional collaboration with Product, Marketing, Finance, Technology and Operations.
• Develop and maintain a robust control environment and risk management practices.
• Mentor and develop a high-performing team and drive continuous improvement.

Skills

Strategic leadership

AI-driven change strategy

Stakeholder engagement

Analytical thinking

Education

Bachelor's degree or equivalent; advanced degree preferred

Tools

AI

Machine Learning

Data analytics

Technology innovation

Job description

The International Private Bank is seeking a Managing Director for Europe, Middle East and Africa to lead client services, strategic transformation, and a Digital First initiative. You will guide a high-performing team, drive AI-enabled changes, and ensure robust controls across the EMEA region.

Ideal candidates possess extensive leadership experience in private banking, a strong analytical mindset, and a track record of delivering measurable ROI through digital and AI-driven programs.