EMEA Client Onboarding Manager - Senior Associate

JP Morgan Chase; Christchurch; Presencial; GBP 60.000 - 90.000; Jornada completa

Descripción de la vacante

JP Morgan Chase in the United Kingdom is seeking a Client Onboarding Senior Associate within the EMEA Client Onboarding COS team to drive the onboarding of core cash management services for global clients. You will manage the full implementation lifecycle, coordinating with KYC, Sales, Product, Client Service and other internal partners to ensure a high-quality client experience.

The role emphasizes project management, client servicing, and strong English communication, with opportunities for

Formación

• Experience with corporate and/or financial institutions clients is beneficial.
• Strong written and verbal English communications skills.

Responsabilidades

• Oversee onboarding and setup of core cash management services.
• Manage end-to-end implementation including client kickoff, project scoping, documentation, service setup, testing, go-live, and transition to Client Services.
• Collaborate with KYC, Sales, Product, Client Service, and internal partners to ensure seamless service delivery.
• Develop project plans for each deal and guide the client through tasks and timelines.
• Attend and host client meetings to review progress against the plan.
• Deliver solutions within agreed timeframes with accurate status updates and risk escalation.
• Identify process gaps and drive improvement initiatives with stakeholders.
• Adhere to JPMorgan Chase policies and procedures.

Conocimientos

Project management

Client servicing

Stakeholder management

Communication

Time management

Descripción del empleo

Join our EMEAClient Onboarding& Service (COS) team as a Client Onboarding Senior Associate, where your expertise in cash management and project management will be pivotal in delivering high-quality client experiences. Collaborate with diverse internal partners to ensure seamless service delivery and contribute to the success of Global Corporate Bank clients. This role offers opportunities for professional growth and the chance to make a significant impact on client relationships and business outcomes.

As an EMEA Client Onboarding Senior Associate within the Global Corporate Bank, you will oversee the onboarding and setup of core cash management services for our global clients. You will manage the entire implementation process, including client kickoff, project scoping, documentation, service setup, testing, go-live, and transition to Client Services. Your role involves collaborating effectively with KYC, Sales, Product, Client Service, and various internal functional partners to ensure seamless service delivery and a high-quality client experience.

This client facing role is in the FIG (Financial Institutions Group) EMEA Client Onboarding team. The team handles implementations for a wide range of clients from banks to Asset Managers to corporate-like NBFIs (Non-Bank Financial Institutions) to public sector bodies.

Job Responsibilities:

• Implement global Cash Management solutions, of varying size and complexity, primarily in EMEA
• Manage multiple deals end-to-end /projects concurrently by being the central point to both internal and external customers
• Partner closely with Sales, Product, Client Service, Operations and other internal partners to ensure a successful project delivery and client experience
• Develop project plans as agreed for each deal incorporating the methodology used within the Project Management Team. Provide guidance to the client with respect to the tasks and their role within the plan.
• Attend and host regular client meetings/calls to review the project against the plan.
• Work with internal and external parties to deliver the solution within the minimum time frames.
• Provide accurate and timely implementation statuses and elevate issues that impact the client experience or put the target date at risk.
• Provide support to team colleagues as required.
• Identify and communicate process gaps and improvements opportunities; express willingness to own improvement initiatives; be recognized by partners as a process expert with ability to drive improvements
• Adhere to all JPMorgan Chase department policy and procedures

• Attend meetings and training as required to continue development and product knowledge

Required Qualifications, Capabilities, and Skills:

• Experience working with corporate and/or financial institutions clients with strong client servicing skills.
• Strong verbal, written, and interpersonal communication skills.
• Project management skills required. Proven capability of applying project management methodology to develop an implementation plan and execute deliverables.
• Excellent time management and prioritization skills in a high-pressure, competing-priority work environment.
• Ability to work in a team environment and partner with colleagues. Strong interactive personal and communication skills and ability to influence others for positive results.
• Effective issue resolution and escalation skills.
• Excellent English written & verbal communication ability.