EMEA Client Onboarding Manager - Senior Associate

JPMorgan Chase & Co.; Lower Blandford St Mary; On-site; GBP 65,000 - 90,000; Full time

Job summary

JPMorgan Chase & Co. in the United Kingdom is seeking an experienced Client Onboarding Senior Associate within the EMEA COS team.

You will oversee onboarding and setup of core cash management services for global clients, leading end-to-end implementation from kickoff to go-live while coordinating with KYC, Sales, Product, Client Service and internal partners. This client-facing role focuses on delivering seamless service and a high-quality client experience across banks, asset managers, and

Qualifications

• Experience with corporate and/or financial institutions clients and strong client servicing.
• Proven project management capability to develop an implementation plan and deliverables.
• Excellent time management in a high-priority environment.
• Strong written and spoken English.

Responsibilities

• Implement global Cash Management solutions in EMEA.
• Manage multiple deals end-to-end and coordinate with internal/external customers.
• Partner with Sales, Product, Client Service, Operations for delivery and client experience.
• Develop project plans and guide the client on tasks within the plan.
• Attend and host regular client meetings to review progress against the plan.
• Deliver solutions within minimum time frames and provide timely statuses.
• Escalate issues impacting client experience or timelines.
• Identify process gaps and own improvement initiatives.

Skills

Client servicing

Communication skills

Project management

Time management

Team collaboration

Issue resolution

English language

Job description

Join our EMEAClient Onboarding& Service (COS) team as a Client Onboarding Senior Associate, where your expertise in cash management and project management will be pivotal in delivering high-quality client experiences. Collaborate with diverse internal partners to ensure seamless service delivery and contribute to the success of Global Corporate Bank clients. This role offers opportunities for professional growth and the chance to make a significant impact on client relationships and business outcomes.

As an EMEA Client Onboarding Senior Associate within the Global Corporate Bank, you will oversee the onboarding and setup of core cash management services for our global clients. You will manage the entire implementation process, including client kickoff, project scoping, documentation, service setup, testing, go-live, and transition to Client Services. Your role involves collaborating effectively with KYC, Sales, Product, Client Service, and various internal functional partners to ensure seamless service delivery and a high-quality client experience.

This client facing role is in the FIG (Financial Institutions Group) EMEA Client Onboarding team. The team handles implementations for a wide range of clients from banks to Asset Managers to corporate-like NBFIs (Non-Bank Financial Institutions) to public sector bodies.

Job Responsibilities:

• Implement global Cash Management solutions, of varying size and complexity, primarily in EMEA
• Manage multiple deals end-to-end /projects concurrently by being the central point to both internal and external customers
• Partner closely with Sales, Product, Client Service, Operations and other internal partners to ensure a successful project delivery and client experience
• Develop project plans as agreed for each deal incorporating the methodology used within the Project Management Team. Provide guidance to the client with respect to the tasks and their role within the plan.
• Attend and host regular client meetings/calls to review the project against the plan.
• Work with internal and external parties to deliver the solution within the minimum time frames.
• Provide accurate and timely implementation statuses and elevate issues that impact the client experience or put the target date at risk.
• Provide support to team colleagues as required.
• Identify and communicate process gaps and improvements opportunities; express willingness to own improvement initiatives; be recognized by partners as a process expert with ability to drive improvements
• Adhere to all JPMorgan Chase department policy and procedures
• Attend meetings and training as required to continue development and product knowledge

Required Qualifications, Capabilities, and Skills:

• Experience working with corporate and/or financial institutions clients with strong client servicing skills.
• Strong verbal, written, and interpersonal communication skills.
• Project management skills required. Proven capability of applying project management methodology to develop an implementation plan and execute deliverables.
• Excellent time management and prioritization skills in a high-pressure, competing-priority work environment.
• Ability to work in a team environment and partner with colleagues. Strong interactive personal and communication skills and ability to influence others for positive results.
• Effective issue resolution and escalation skills.
• Excellent English written & verbal communication ability.