EMEA AI Community Lead & Insights Architect

GreenLight Workforce Solutions Inc; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

OpenAI in London seeks a community lead to uncover how domain experts use ChatGPT and other OpenAI products in their work, and turn insights into product stories. You will build trusted relationships with advanced users in your region, test upcoming models, and bring learnings to product, research, and storytelling teams.

Travel frequently to OpenAI offices is expected. The role blends community-building, qualitative research, and editorial judgment, requiring curiosity, strong sourcing

Qualifications

• Strong curiosity about people, work, technology, and how new practices emerge.
• Excellent relationship-building and trust across diverse professions and cultures.
• Strong interviewing, research, writing, and synthesis skills.
• Fluency with AI products and ability to document workflows accurately.

Responsibilities

• Find and support exceptional users; build regional pipeline for advanced users.
• Interview users and translate insights into internal profiles and recommendations.
• Create opportunities for advanced users to learn from one another and share signals.

Skills

Curiosity

Sourcing instincts

Relationship-building

Interviewing

Editorial judgment

English fluency

Understanding AI products

Independent work

Synthesis skills

Cultural awareness

Job description

OpenAI in London seeks a community lead to uncover how domain experts use ChatGPT and other OpenAI products in their work, and turn insights into product stories. You will build trusted relationships with advanced users in your region, test upcoming models, and bring learnings to product, research, and storytelling teams.

Travel frequently to OpenAI offices is expected. The role blends community-building, qualitative research, and editorial judgment, requiring curiosity, strong sourcing