Email Analyst

AVI-SPL UK & Ireland; Greater London; Hybrid; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Private Healthcare

Dental Insurance

Mental Health Support

Holiday with service

Training resources

AVIXA/membership for industry

Job summary

AVI-SPL UK & Ireland in London is seeking a Senior Email Analyst to design, administer, and optimize enterprise messaging and mobility platforms. You will lead technical work across Exchange Online, on-premises Exchange, Mimecast, and Valimail, driving improvements and automation.

The role requires proactive problem solving, strong troubleshooting, and the ability to mentor teammates. Expect hybrid working with regular days at Canary Wharf and occasional client-site travel.

Qualifications

• Approximately 5+ years hands-on experience supporting enterprise messaging environments.
• Strong Exchange Online administration and support.
• Experience with Exchange 2016/2019 and Exchange Server Subscription Edition (SE).
• Experience administering Mimecast within enterprise environments.
• Experience administering Valimail and email authentication technologies (SPF, DKIM, DMARC).
• Experience managing BYOD and corporate devices using Microsoft Intune.
• Experience with Mobile Application Management (MAM), App Protection Policies, Apple Business Manager and Android Enterprise.
• Experience with Microsoft 365, PowerShell scripting, Active Directory and Entra ID.
• Understanding of email security, retention, archiving, and best practices.
• Ability to diagnose and resolve complex technical issues independently.
• Strong troubleshooting, analytical, and problem-solving skills.
• Proven ability to take ownership of technical tasks and deliver outcomes with minimal supervision.
• Demonstrated initiative and proactive problem solving.
• Effective communication and stakeholder management skills.
• Knowledge of networking fundamentals, including IP networking, mail flow, routing, and traffic analysis.

Responsibilities

• Configuration, administration, and support of Exchange Online.
• Configuration, administration, and support of on-premises Exchange 2016, 2019 and SE.
• Planning and execution of Exchange upgrades and migrations.
• Administration, support, and optimisation of Mimecast email security services.
• Administration, support, and management of Valimail email authentication services.
• Support and management of BYOD and corporate device email access through Microsoft Intune (MAM, APP Protection, Apple Business Manager, Android Enterprise).
• Monitoring the health, performance, availability, and security of messaging platforms.
• Troubleshooting and resolving complex messaging, email delivery, authentication, and mobility-related issues.
• Collaborating with internal and client project teams to design and deploy messaging and mobility solutions.
• Identifying, developing, and championing automation opportunities to improve operational efficiency and service reliability.
• Creating and maintaining technical documentation, operational procedures, and knowledge articles.
• Providing technical leadership, mentoring, and knowledge sharing across the wider team.
• Taking ownership of incidents, problems, and service improvement initiatives from inception through to resolution.
• Performing additional tasks, responsibilities, and projects as needed to support the team and organisation.

Skills

Exchange Online

Exchange 2016/2019

Mimecast

Valimail

Intune

MAM

PowerShell

Active Directory

Entra ID

Email security

Automation

Documentation

Networking

Troubleshooting

Stakeholder management

Communication

Education

Information Technology degree

Tools

Microsoft 365

Mimecast

PowerShell scripting

AD/Entra tooling

Job description

As a Senior Email Analyst, you will be responsible for the design, administration, support, and continuous improvement of enterprise messaging and mobile device management platforms. You will act as a technical lead and subject matter expert across Exchange, email security, compliance, and mobility services, taking ownership of complex issues and driving solutions through to completion.

The successful candidate will bring strong technical expertise, a proactive approach to problem solving, and the ability to independently investigate, troubleshoot, and implement solutions while identifying opportunities for automation and service improvement.

Who We Are

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevateexperiences,create new value, and enableorganizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

Day-To-Day Responsibilities

• Configuration, administration, and support of Microsoft Exchange Online.
• Configuration, administration, and support of on-premises Microsoft Exchange 2016, Exchange 2019 and Exchange Server Subscription Edition (SE).
• Planning and execution of Exchange upgrades and migrations, including Exchange 2016 to Exchange 2019 and Exchange SE.
• Administration, support, and optimisation of Mimecast email security services.
• Administration, support, and management of Valimail email authentication services.
• Support and management of BYOD and corporate device email access through Microsoft Intune, including:
• Mobile Application Management (MAM)
• App Protection Policies
• Apple Business Manager
• Android Enterprise
• Monitoring the health, performance, availability, and security of messaging platforms.
• Troubleshooting and resolving complex messaging, email delivery, authentication, and mobility-related issues.
• Collaborating with internal and client project teams to design and deploy messaging and mobility solutions.
• Identifying, developing, and championing automation opportunities to improve operational efficiency and service reliability.
• Creating and maintaining technical documentation, operational procedures, and knowledge articles.
• Providing technical leadership, mentoring, and knowledge sharing across the wider team.
• Taking ownership of incidents, problems, and service improvement initiatives from inception through to resolution.
• Performing additional tasks, responsibilities, and projects as needed to support the team and organisation, ensuring flexibility in adapting to evolving priorities and objectives.

Items to Consider

• AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.
• This position may occasionally require attendance at client sites and interaction with construction-site type working environments.

What We're Looking For

Must-Haves

• Approximately 5+ years of hands-on experience supporting and administering enterprise messaging environments.
• Strong experience with Exchange Online administration and support.
• Strong experience with Exchange 2016, Exchange 2019 and ideally Exchange Server Subscription Edition (SE).
• Demonstrable experience planning and delivering Exchange upgrade and migration projects.
• Strong experience administering Mimecast within enterprise environments.
• Strong experience administering Valimail and email authentication technologies, including SPF, DKIM and DMARC.
• Experience managing BYOD and corporate devices using Microsoft Intune.
• Experience with Mobile Application Management (MAM), App Protection Policies, Apple Business Manager and Android Enterprise.
• Experience with Microsoft 365, PowerShell scripting, Active Directory and Entra ID.
• Understanding of email security, compliance, retention, archiving, and best practices.
• Ability to independently diagnose and resolve complex technical issues.
• Strong troubleshooting, analytical, and problem-solving skills.
• Proven ability to take ownership of technical tasks and deliver outcomes with minimal supervision.
• Demonstrated initiative and a proactive approach to identifying and solving problems.
• Effective communication and stakeholder management skills.
• Strong business writing and technical documentation skills.
• Knowledge of networking fundamentals, including IP networking, mail flow, routing, and traffic analysis.

Nice-To-Haves

• Experience with Proofpoint Core Email DLP (formerly Tessian).
• Experience with broader email security and data loss prevention platforms.
• Experience automating operational tasks using PowerShell, scripting, or Microsoft automation tools.
• Microsoft certifications such as MS-102, MS-203, MD-102, or equivalent.
• Experience migrating messaging and collaboration workloads within Microsoft 365.
• Formal education in Information Technology, Computer Science, or a related discipline.

Location & Schedule

• Ideally based within reasonable travelling distance of London.
• Expected to attend the Canary Wharf office approximately two (2) days per week.
• Flexibility will be considered for candidates located further from London where skills and experience are a strong match.
• Travel to client sites may be required from time to time based on project or operational requirements.

WHY YOU'LL LIKE WORKING HERE

As We Have Already Mentioned, AVI-SPL Are The Global Leaders When It Comes To Universal Communications, And We Make Sure Our Work Environment Matches Our Status. The Business Treats All Their Employees As Individuals And Makes Sure We All Have Definitive Goals And Career Paths To Help Us Maximize Their Ability. Along With This We Also Offer

• Private Healthcare with Vitality
• Dental Insurance
• Access to Employee Assistance and Wellbeing Support
• Mental Health Support through the above
• Access to discounted Gym memberships
• Increased holiday with service
• Access to numerous online learning resources
• AVIXA membership for industry learning
• Access to online retail discount platform
• Discounted products through our recognised partners
• Cycle to work scheme
• Season ticket loans
• Generous Referral scheme

More About Us

Our commitment to diversity is simple: we provide connection, opportunity, and a voice to everyone, from every background. WE Thrive Together: WE appreciate the visible and invisible qualities that make you who you are. Our diversity makes us better humans and better employees and makes AVI-SPL a better business.

AVI-SPL is an Equal Opportunities Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, pregnancy, sexual orientation, gender identity, nationality, age or disability status.