Elite Retail Security Officer

Staffline; Plymouth; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

5.6 weeks annual holiday entitlement

Workplace Pension Scheme

Training and progression opportunities

Life Assurance Benefit

Contributory Healthcare Scheme

Eyecare Vouchers

Employee Discount Schemes

Refer a Friend Scheme

Free Uniform Provided

Job summary

TSS, in partnership with Staffline, seeks an Elite Retail Security Officer in Plymouth to join a busy retail environment. You will provide a highly professional security presence, deter theft, and protect staff and stock while delivering excellent customer service.

Applicants should hold a valid SIA licence (SG or DS) and have at least 3 years of retail security experience. Driving licence required for multi-site coverage; on-site operations across 7 days with varied shifts.

Qualifications

• Valid SIA SG or DS licence required.
• Minimum 3 years' retail security experience.
• Driving licence and willingness to cover multiple sites.

Responsibilities

• Act as a highly visible security presence to protect colleagues, customers, stock, and company assets.
• Prevent theft, fraud, and stock loss; monitor and respond to incidents.
• Support loss prevention strategies and shrinkage reduction.
• Prepare detailed incident reports using digital systems.
• Collaborate with store management and retail teams.
• Ensure security procedures and client requirements are followed at all times.

Skills

Communication skills

Conflict management

Customer service

Observation and decisiveness

Professional appearance

Tools

Digital reporting systems

Job description

Elite Retail Security Officer

Location: Plymouth

Pay Rate: £17.30

Hours: Various

Shift Pattern: Various shifts between 8:45am and 7:15pm, across 7 days

SIA SG or DS Licence Essential, Driving licence also essential as this role requires you to cover multiple sites

Minimum 3 Years' Retail Security Experience Required

We are seeking a highly professional and experienced Elite Retail Security to join our team.

This role is ideally suited to individuals who have a proven background in retail security, loss prevention, and shrinkage reduction within busy retail environments. We are looking for confident professionals who can combine exceptional customer service with proactive theft prevention and store protection.

Please note that applications will only be considered from candidates who have a minimum of 3 years' retail security experience.

Your Responsibilities

• Act as a highly visible security presence to protect colleagues, customers, stock, and company assets
• Proactively identify and prevent theft, fraud, and stock loss
• Support the delivery of store loss prevention strategies and contribute to shrinkage reduction
• Monitor and respond appropriately to suspicious activity and security incidents
• Conduct investigations and gather relevant information relating to theft and loss prevention incidents
• Produce accurate and detailed incident reports using digital reporting systems
• Build positive working relationships with store management and retail teams
• Ensure all site security procedures and client requirements are followed at all times
• Respond effectively to emergencies, incidents, and fire evacuation procedures
• Conduct staff and contractor searches where required and authorised
• Maintain professional standards of appearance, conduct, and customer service at all times

What We’re Looking For

• A valid SIA Security Guarding (SG) or Door Supervision (DS) licence
• A minimum of 3 years' retail security experience
• Previous loss prevention, store detective, or retail crime prevention experience
• Experience identifying and preventing theft, fraud, and stock loss
• Excellent communication and conflict management skills
• A professional, smart, and highly presentable approach
• Strong written skills with experience completing incident reports and documentation
• Confidence using digital reporting systems and mobile technology
• The ability to remain calm, observant, and decisive in challenging situations

Why Join Us?

Join TSS, part of the world's leading provider of security solutions, and enjoy genuine opportunities for career development and progression.

From comprehensive induction training and on-site support to ongoing development programmes, you'll be supported every step of the way by an experienced management team.

Benefits

• 5.6 weeks annual holiday entitlement
• Workplace Pension Scheme
• Training, development, and progression opportunities
• Life Assurance Benefit
• Contributory Healthcare Scheme
• Eyecare Vouchers
• Employee Discount Schemes
• Refer a Friend Scheme
• Free Uniform Provided

Job Ref: T9

TSS are a recognised Disability Confident Leader Employer, committed to creating an inclusive workplace where everyone can thrive. We welcome applications from all suitably qualified candidates and are dedicated to supporting accessibility, opportunity, and development for all employees.

About Staffline

Staffline are working in Partnership with TSS, providing a recruitment solution for security roles.