Elite Retail Security Officer

Staffline; Cardiff; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

5.6 weeks annual holiday entitlement

Workplace Pension Scheme

Training, development, and progression

Life Assurance Benefit

Contributory Healthcare Scheme

Eyecare Vouchers

Employee Discount Schemes

Refer a Friend Scheme

Free Uniform Provided

Job summary

Staffline seeks an Elite Retail Security Officer for Cardiff. You will act as a visible security presence, protect people and stock, and deter theft across retail sites. The role requires customer service skills alongside proactive loss prevention and incident reporting.

Applicants must have at least 3 years in retail security with an SIA licence and a driving licence. You will cover multiple sites with shifts across 7 days, ensuring compliance with client requirements and safety procedures.

Qualifications

• Minimum 3 years' retail security experience.
• SIA SG or DS licence required.
• Driving licence essential.

Responsibilities

• Act as a highly visible security presence to protect colleagues, customers, stock, and company assets.
• Identify and prevent theft, fraud, and stock loss.
• Support delivery of store loss prevention strategies and shrinkage reduction.
• Monitor and respond to suspicious activity and security incidents.
• Conduct investigations and gather information related to theft and loss prevention.

Skills

Communication

Conflict management

Professional appearance

Situational awareness

Digital reporting familiarity

Education

SIA SG or DS Licence

Tools

Digital reporting systems

Job description

Elite Retail Security Officer

Location: Cardiff

Pay Rate: £16.12 per hour

Hours: Various

Shift Pattern: Various shifts between 8:45am and 7:15pm, across 7 days

SIA SG or DS Licence Essential, Driving licence also essential as this role requires you to cover multiple sites

Minimum 3 Years' Retail Security Experience Required

We are seeking a highly professional and experienced Elite Retail Security Officer to join our team.

This role is ideally suited to individuals who have a proven background in retail security, loss prevention, and shrinkage reduction within busy retail environments. We are looking for confident professionals who can combine exceptional customer service with proactive theft prevention and store protection.

Please note that applications will only be considered from candidates who have a minimum of 3 years' retail security experience.

Your Responsibilities

As an Elite Security Officer, you will:

• Act as a highly visible security presence to protect colleagues, customers, stock, and company assets
• Proactively identify and prevent theft, fraud, and stock loss
• Support the delivery of store loss prevention strategies and contribute to shrinkage reduction
• Monitor and respond appropriately to suspicious activity and security incidents
• Conduct investigations and gather relevant information relating to theft and loss prevention incidents
• Produce accurate and detailed incident reports using digital reporting systems
• Build positive working relationships with store management and retail teams
• Ensure all site security procedures and client requirements are followed at all times
• Respond effectively to emergencies, incidents, and fire evacuation procedures
• Conduct staff and contractor searches where required and authorised
• Maintain professional standards of appearance, conduct, and customer service at all times

What We're Looking For

To be successful in this role, you will have:

• A valid SIA Security Guarding (SG) or Door Supervision (DS) licence
• A minimum of 3 years' retail security experience
• Previous loss prevention, store detective, or retail crime prevention experience
• Experience identifying and preventing theft, fraud, and stock loss
• Excellent communication and conflict management skills
• A professional, smart, and highly presentable approach
• Strong written skills with experience completing incident reports and documentation
• Confidence using digital reporting systems and mobile technology
• The ability to remain calm, observant, and decisive in challenging situations

Why Join Us?

Join TSS, part of the world's leading provider of security solutions, and enjoy genuine opportunities for career development and progression.

From comprehensive induction training and on-site support to ongoing development programmes, you'll be supported every step of the way by an experienced management team.

Benefits

• 5.6 weeks annual holiday entitlement
• Workplace Pension Scheme
• Training, development, and progression opportunities
• Life Assurance Benefit
• Contributory Healthcare Scheme
• Eyecare Vouchers
• Employee Discount Schemes
• Refer a Friend Scheme
• Free Uniform Provided

Job Ref: T171

TSS are a recognised Disability Confident Leader Employer, committed to creating an inclusive workplace where everyone can thrive. We welcome applications from all suitably qualified candidates and are dedicated to supporting accessibility, opportunity, and development for all employees.

About Staffline

Staffline are working in Partnership with TSS, providing a recruitment solution for security roles.

Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change.