Dual-Site Dental Practice Manager

Zental; Greater London; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

DBS covered

Employee Referral Scheme with rewards

Modern, high-spec practices and 시스템s

Dedicated Treatment Coordinators

Job summary

Zental, a boutique private dental group with Outstanding CQC rating, is seeking an experienced Dual-site Dental Practice Manager for two London clinics. You will lead day-to-day performance, balance patient experience, team wellbeing and commercial outcomes while maintaining regulatory readiness.

You will develop the multidisciplinary team, drive KPIs such as utilization and revenue, oversee diary management, budgets and stock, and support growth through community engagement and clinical

Qualifications

• Strong understanding of KPIs, performance management and commercial targets.
• Strong understanding of practice financials including revenue drivers, costs and budgeting.
• Confident, credible leadership capable of motivating and developing others.
• Experience handling people matters including performance improvement and absence management.
• Organised, structured and solutions-focused with consistent follow-through.
• Patient-centred mindset with ability to manage concerns and complaints effectively.
• Experience in multi-site operations or business development management.

Responsibilities

• Support calm, high-performing practice operations balancing patient experience, team well-being and commercial outcomes.
• Lead day-to-day practice performance across people, patients and performance metrics.
• Develop and lead the multidisciplinary team with clear expectations and ownership.
• Track and manage core KPIs including utilisation, conversion, revenue and patient experience.
• Partner with treatment coordinators and clinicians to optimise the patient journey.
• Oversee diary management to balance productivity with a high-quality patient experience.
• Maintain regulatory compliance and ongoing CQC readiness.
• Manage costs, stock and budgets in line with targets and drive improvements.
• Resolve patient feedback and complaints with care and pace.
• Support local growth through marketing activity and community engagement.

Job description

Join the Future of Private Dentistry at ZentalZental is a boutique, fully private dental group with an Outstanding CQC rating and an exceptional 87% score in the latest Great Place to Work survey.

Our practices are designed as calm, contemporary sanctuaries, beautiful, spa‑like environments that allow you to focus on what matters most: delivering exceptional patient care.

Our teams are hand‑selected for their warmth, skill, and genuine compassion.

At Zental, you will feel supported, inspired, and proud of the work you do.

This is a rare opportunity to join a state‑of‑the‑art private dental environment and work alongside some of the UK’s most experienced clinicians.

Guided by CALM: Community, Authenticity, Leadership, Mindfulness, Zental offers a premium culture where kindness, excellence, and integrity shape every patient experience.

We are looking for an experienced Dual-site Dental practice Manager for 2 of our London Clinics.

What Your Day Will Look Like

• Thrive in a role built to support a calm, high-performing practice, balancing patient experience, team well-being and commercial outcomes.
• Lead day-to-day practice performance across people, patients & performance
• Lead and develop the multidisciplinary team, setting clear expectations and ownership
• Track and manage core KPIs, including utilisation, conversion, revenue and patient experience
• Partner with Treatment Coordinators and clinicians to optimise the patient journey
• Oversee diary management to balance productivity with a calm, high-quality experience
• Maintain regulatory compliance and ongoing CQC readiness
• Manage costs, stock and budgets in line with business targets
• Own operational processes, spotting risks early and driving improvements
• Resolve patient feedback and complaints with care, professionalism and pace
• Support local growth through marketing activity and community engagement

How You Can Thrive at Zental

We are looking for more than operational capability.

Essential

• Strong understanding of KPIs, performance management, and commercial targets
• Strong understanding of practice level financials, including revenue drivers, cost control, and budget oversight
• Confident, credible leadership style with the ability to motivate, challenge and develop others
• Experience handling people matters including performance improvement, absence management, and team development
• Organised, structured, and solutions focused, with consistent follow through
• Patient-centred mindset with confidence managing concerns and complaints effectively
• Experienced in Multi-site operations or as a Business development manager.

Desirable

• Management qualification or relevant leadership development
• Previous experience in a private dental or private healthcare setting
• Experience improving treatment conversion and patient journey performance through process and coaching

What You Gain by Joining the Zental Community

• The opportunity to lead within a premium, fully digital private dental environment
• Progression pathways and ongoing development opportunities based on performance
• Professional development support and access to Zental Learning Portal
• DBS covered
• Employee Referral Scheme with competitive referral rewards
• Modern, high spec practices and systems
• Dedicated Treatment Coordinators supporting ethical case acceptance and patient communication
• Competitive salary based on experience and skillset

The Culture at Zental

At Zental, our mission goes beyond dentistry, we help people live healthier, happier, and longer lives.

We live by CALM, the values that define how we work and care for people:Community: We support one another and build uplifting, collaborative teams.Authenticity: We act with honesty, integrity, and compassion.Leadership: We take responsibility and maintain exceptionally high standards.Mindfulness: We stay calm, thoughtful, and solutions focused, even under pressure.

Are You Ready to Make a Change?