Elite Contract Support Officer - Kent

Ward Security; England; Remote; GBP 31,974,000 - 43,164,000; Full time

Benefits offered by this job

SIA licensing support

Cycle to work

Company pension

Life assurance

Employee referrals

Training & progression

Rewards discounts

Job summary

Ward Security is seeking an Elite Security Officer to join our team in Kent. The role focuses on delivering exceptional customer service while maintaining a secure environment. You will handle access control, patrols, and incident reporting with a professional demeanor.

The ideal candidate holds a frontline SIA licence, a UK manual driving licence, and a minimum of 1 year of security experience. Comprehensive training and progression opportunities are provided.

Qualifications

• SIA frontline licence required.
• Must be able to operate IT systems.
• Excellent customer service and communication skills essential.
• Experience in security and handling access control.
• Ability to respond to emergencies and document incidents.

Responsibilities

• Act as information point for staff, visitors and tenants.
• Control access points and verify entry permissions.
• Conduct regular patrols to deter threats and protect property.
• Investigate incidents and take appropriate action per policy.
• Prepare daily reports with observations and footage.
• Maintain professionalism and clear communication across platforms.

Skills

SIA license

IT literacy

Customer service

Security operations

Emergency response

Communication

Attention to detail

Job description

Do you have previous security experience and excellent communication skills? Do you provide exceptional customer service and maintain a professional demeanour at all times? Can you keep a positive mindset with any challenge that comes your way?

The successful candidate will be responsible for providing exceptional customer service, ensuring a clean and professional environment, and maintaining a high level of security. You will possess a robust background in the security sector, demonstrate proficiency in IT systems, excel in multitasking, and maintain a professional and polished demeanour alongside excellent personal presentation.
Excellent communication skills are essential. Within this role, you will carry out ID checks, respond to emergencies and provide information to all staff and visitors as and when necessary.

Role: Elite Security Officer

Pay Rate: £14.55 p/h

Shift Pattern: Various - Cover minimum 36 hours per week

Location: Medway, Dartford, Faversham, Erith & West Malling (Kent)

Role Requirements:

SIA License and manual driving licence

Benefits include:

• Financial support for SIA Licensing and renewal
• Cycle to work salary sacrifice scheme
• Company Pension scheme
• Life Assurance benefits
• Employee referral scheme
• Progression, training, and development opportunities

Additional benefits we offer via our ReWard membership:

• Discounted gym membership
• Discounts at major retailers and travel suppliers
• Restaurant and Supermarket vouchers
• Cinema tickets
• Access to 24/7 free Employee Assistance programme

Main Duties:

• Act as a point of contact and information centre for staff, visitors, and tenants.
• Maintain professionalism in all interactions.
• Adhere to all instructions, written and verbal.
• Control access points, allowing or denying entry to visitors.
• Conduct regular patrols to deter threats to client property and assets.
• Investigate incidents and take appropriate lawful action as per corporate policy.
• Complete daily reports with detailed information, observations, and surveillance footage.
• Demonstrate excellent communication skills across all platforms, including verbal, written, and via security radios.

Must haves:

• Valid Frontline SIA licence
• UK manual driving licence
• Minimum 1 year of proven work experience as a Corporate Security Officer
• Excellent customer service and communication skills
• Exemplary standards of personal presentation
• IT literate with the ability to operate detecting systems and emergency equipment
• Quick thinking and problem-solving skills
• Positive attitude towards people and challenges
• Must be available 7 days a week