Elite Contract Support Officer - Croydon

Ward Security Limited; Croydon; On-site; GBP 16,536 - 23,551; Full time

Benefits offered by this job

SIA licensing support

Cycle to work scheme

Company pension

Life assurance

Training and development opportunities

Retailer and travel discounts

Restaurant and supermarket vouchers

Cinema tickets

Employee Assistance programme

Job summary

Ward Security Limited is seeking an Elite Contract Support Officer in Croydon. The role focuses on customer service, security operations, and professional presence at client sites in Croydon and Reigate.

You will perform ID checks, respond to emergencies, and provide information to staff and visitors. A valid SIA frontline licence and a UK driving licence are essential, with 7 days-a-week availability required.

Qualifications

• Frontline SIA licence is required.
• UK manual driving licence required.
• Minimum 1 year of corporate security officer experience.
• Excellent customer service and communication skills.
• Excellent personal presentation.

Responsibilities

• Serve as information centre for staff, visitors and tenants.
• Maintain professionalism in all interactions.
• Control access points and deny entry when needed.
• Conduct patrols to deter threats to property and assets.
• Investigate incidents and take appropriate action.
• Complete daily reports with observations and footage.
• Communicate effectively across verbal, written and radio channels.

Skills

Customer service

Communication

IT literacy

Problem solving

Professional presentation

Staff liaison

7 days availability

Tools

Detecting systems

Emergency equipment

Job description

Elite Contract Support Officer - Croydon

Croydon, UK

Job Description

The successful candidate will be responsible for providing exceptional customer service, ensuring a clean and professional environment, and maintaining a high level of security. You will possess a robust background in the security sector, demonstrate proficiency in IT systems, excel in multitasking, and maintain a professional and polished demeanour alongside excellent personal presentation. Excellent communication skills are essential. Within this role, you will carry out ID checks, respond to emergencies and provide information to all staff and visitors as and when necessary.

Role: Elite Security Officer
Pay Rate: £14.55 p/h
Shift Pattern: Various – Cover minimum 36 hours per week
Location: Croydon and Reigate

Role Requirements: SIA License and manual driving licence

Key Responsibilities

• Act as a point of contact and information centre for staff, visitors, and tenants.
• Maintain professionalism in all interactions.
• Adhere to all instructions, written and verbal.
• Control access points, allowing or denying entry to visitors.
• Conduct regular patrols to deter threats to client property and assets.
• Investigate incidents and take appropriate lawful action as per corporate policy.
• Complete daily reports with detailed information, observations, and surveillance footage.
• Demonstrate excellent communication skills across all platforms, including verbal, written, and via security radios.

Must Haves

• Valid Frontline SIA licence
• UK manual driving licence
• Minimum 1 year of proven work experience as a Corporate Security Officer
• Excellent customer service and communication skills
• Exemplary standards of personal presentation
• IT literate with the ability to operate detecting systems and emergency equipment
• Quick thinking and problem‑solving skills
• Positive attitude towards people and challenges
• Must be available 7 days a week

Benefits

• Financial support for SIA Licensing and renewal
• Cycle to work salary sacrifice scheme
• Company Pension scheme
• Life Assurance benefits
• Progression, training, and development opportunities
• Discounted gym membership
• Discounts at major retailers and travel suppliers
• Restaurant and Supermarket vouchers
• Cinema tickets
• Access to 24/7 free Employee Assistance programme

Equal Opportunity Statement

At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal‑opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.