Elf Post Office Guest Host – Magical Customer Experience

LaplandUK; Manchester; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Free hot meal per day

Free coffee, tea and soft drinks

20% discount in LaplandUK retail shops

Holiday pay paid at end of contract

Job summary

LaplandUK in the United Kingdom seeks Elven Post Office Elves to warmly welcome families and help with passport stamping, letter-writing, and shopping inquiries. You’ll assist children writing letters to Father Christmas and guide guests through the Elven Post Office experience.

Responsibilities include stamping passports, operating the retail till, sharing Lapland lore, and safeguarding procedures with calm professionalism.

Qualifications

• Excellent guest service and communication with families.
• Able to work in costume as an Elf, maintaining composure.
• Flexible shifts; minimum commitment of 3 shifts per week.
• Eligible to work in the United Kingdom without sponsorship.

Responsibilities

• Welcome families at Elva's Elven Post Office with warmth and guidance.
• Assist children with letter-writing and posting to Father Christmas.
• Stamp Elven Passports accurately and explain procedures to guests.
• Operate the Post Office till; ensure tidy presentation and accurate processing.
• Answer questions and share Lapland lore to enhance guest experience.
• Follow safeguarding and lost-property procedures calmly and safely.
• Maintain organisation and attention to detail throughout shifts.
• Deliver exceptional guest experiences with Lapland magic.

Skills

Communication

Initiative

Tech aptitude

Flexibility

Teamwork

Positive attitude

Organisational skills

Attention to detail

Pressure handling

Job description

LaplandUK in the United Kingdom seeks Elven Post Office Elves to warmly welcome families and help with passport stamping, letter-writing, and shopping inquiries. You’ll assist children writing letters to Father Christmas and guide guests through the Elven Post Office experience.

Responsibilities include stamping passports, operating the retail till, sharing Lapland lore, and safeguarding procedures with calm professionalism.