Elven Post Office Elf - Create Magical Guest Moments

LaplandUK; Ascot; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Free hot meal per day

Free coffee, tea and soft drinks

20% discount in LaplandUK retail shops

Holiday pay

Job summary

LaplandUK is seeking Elven Post Office Elves to greet families, assist with passport stamping and letter writing, and guide guests through magical experiences at our Lapland Village near Ascot. You will work in a busy, family-focused environment delivering warm, friendly service.

Roles involve handling passports, retail till duties and safeguarding procedures. A minimum commitment of 3 shifts per week is required, with attire and grooming standards to fit the elf experience.

Qualifications

• Excellent communication, interpersonal and diplomacy skills.
• Bright with a strong sense of initiative.
• Confident with technology.
• Flexibility of approach to working environment needs.
• Ability to work well in a team environment.
• Positive attitude to sustain onsite morale.
• Organisational skills and attention to detail.
• Ability to work under pressure.

Responsibilities

• Welcome and assist families visiting Elva's Elven Post Office, providing friendly guest service.
• Help Small Folk write and post their letters to Father Christmas, creating a memorable experience.
• Stamp Elven Passports accurately and guide guests through this part of their journey.
• Operate the retail till, process purchases efficiently and maintain high standards of presentation.
• Answer guest questions confidently, sharing Lapland lore and providing clear information.
• Follow all lost property and safeguarding procedures, ensuring concerns are handled calmly and safely.
• Support smooth operation of the Post Office, maintaining organisation and accuracy.
• Deliver exceptional guest experiences, resolving issues with warmth and Lapland magic.

Skills

Communication skills

Initiative

Tech savvy

Teamwork

Attention to detail

Calm under pressure

Organisational skills

Positive attitude

Job description

LaplandUK is seeking Elven Post Office Elves to greet families, assist with passport stamping and letter writing, and guide guests through magical experiences at our Lapland Village near Ascot. You will work in a busy, family-focused environment delivering warm, friendly service.

Roles involve handling passports, retail till duties and safeguarding procedures. A minimum commitment of 3 shifts per week is required, with attire and grooming standards to fit the elf experience.