Electronic Gaming Host

Rank Group; Sheffield; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join Grosvenor Casinos as an Electronic Gaming Host, where you'll create memorable experiences for guests. Your role involves welcoming customers, ensuring compliance with regulations, and providing excellent service in a fun atmosphere. Be part of a supportive and growth-oriented culture.

Benefits

Bonuses

Learning and Development Opportunities

Comprehensive Induction Program

Qualifications

• Experience in a hospitality role.
• Knowledge and passion for electronic gaming.
• Strong communication skills.

Responsibilities

• Welcome and care for electronic gaming customers.
• Inform customers about gaming developments and online offerings.
• Ensure compliance with regulations.

Skills

Customer Service

Communication

Collaboration

Flexibility

Adaptability

Job description

We are Grosvenor Casinos, on a journey to become the UK's most loved casinos. Our venues are at the heart of their communities, offering spaces for people to play, relax with friends, and enjoy food, drinks, and entertainment.

Job Description

As an Electronic Gaming Host, you will be the face of our business, welcoming and caring for our electronic gaming customers to create a memorable experience. Your passion for people will help you create a fun and engaging atmosphere that exceeds guest expectations.

Your responsibilities include:

1. Getting to know regular customers and their preferences to tailor their experience
2. Living our values of Service, Teamwork, Ambition, Responsibility, and Solutions
3. Working with colleagues to provide efficient service across leisure, food, and beverage
4. Informing customers about electronic gaming developments and our online offerings to encourage membership
5. Ensuring compliance with all regulations, including alcohol licensing, food safety, and promoting safer gambling

Qualifications

• Experience in a hospitality role
• Knowledge and passion for electronic gaming
• Dedication to delivering excellent customer service
• Ability to collaborate effectively
• Strong communication skills
• Flexibility and adaptability to change
• Experience in electronic gaming is desirable

Additional Information

• Competitive Salary: We offer a salary that recognizes your contributions.
• Rewards and Benefits: Including bonuses and perks for a fulfilling role.
• Induction: Comprehensive program to introduce you to our values and culture.
• Learning and Development: Opportunities to grow with industry professionals.
• Project Work: Involvement in impactful projects with your ideas valued.
• Culture: Supportive, high-performance, and growth-oriented environment.

Join us to work, win, and grow in a people-focused business. Grosvenor is committed to inclusivity; please inform us if you require adjustments for your interview.