Electrical Technician

Serco Group Plc; Colney; On-site; GBP 40,000 - 49,000; Full time

Benefits offered by this job

27 days + bank holidays

Contributory pension scheme

Free park and ride shuttle

Internal courses and apprenticeships

Employee Assistance Programme

Job summary

Serco Group Plc is seeking an Electrical Technician to support the Norfolk and Norwich University Hospital (NNUH). The role maintains critical electrical services across a large hospital estate to ensure patient care and safety.

You will perform reactive repairs, planned maintenance, and safety checks, with a rotating shift pattern and additional shift payments. A recognised electrical apprenticeship and City/Guilds or BTEC qualifications are required.

Qualifications

• Completed a recognised electrical apprenticeship or equivalent structured training programme.
• Relevant City and Guilds and/or BTEC electrical qualifications.
• Proven experience working in a similar environment, ideally within large or complex buildings.
• Knowledge and understanding of electrical building services.
• Strong communication skills and a customer-focused approach.

Responsibilities

• Maintain electrical services, plant, and equipment across the hospital estate to high safety and performance standards.
• Carry out reactive repairs, fault finding, servicing, commissioning, and maintenance as directed by estates supervisors and managers.
• Deliver planned preventative maintenance across a wide range of electrical systems and equipment.
• Work safely at all times, assessing risks, following permits and policies, and knowing when to seek advice or support.
• Communicate clearly with colleagues, supervisors, managers, and hospital staff regarding work activity, progress, and service availability.
• Accurately complete work orders and records using computerised labour control and time and attendance systems.

Skills

Strong communication

Customer-focused

Education

Electrical apprenticeship or equivalent

City and Guilds / BTEC electrical qualifications

Job description

As an Electrical Technician supporting the Norfolk and Norwich University Hospital (NNUH), you'll help keep a critical healthcare environment running safely, reliably, and efficiently. Your work will directly support patient care, colleagues, and the wider community by ensuring essential electrical services are always available.

In this role, you'll be part of a trusted estates team delivering a positive impact every day. From planned maintenance to urgent repairs, your expertise will help create a safe, compliant, and resilient hospital estate - where technology, care, and people come together for the future.

What you’ll do as an Electrical Technician

• Maintain electrical services, plant, and equipment across the hospital estate to high safety and performance standards


• Carry out reactive repairs, fault finding, servicing, commissioning, and maintenance as directed by estates supervisors and managers


• Deliver planned preventative maintenance across a wide range of electrical systems and equipment


• Work safely at all times, assessing risks, following permits and policies, and knowing when to seek advice or support


• Communicate clearly with colleagues, supervisors, managers, and hospital staff regarding work activity, progress, and service availability


• Accurately complete work orders and records using computerised labour control and time and attendance systems

Qualifications

• Completed a recognised electrical apprenticeship or equivalent structured training programme


• Relevant City and Guilds and or BTEC electrical qualifications


• Proven experience working in a similar environment, ideally within large or complex buildings


• Knowledge and understanding of electrical building services


• Strong communication skills and a customer-focused approach

Vetting and checks

A Standard DBS check will be carried out for this position. This includes spent and unspent convictions, cautions, reprimands, and warnings as permitted under the Rehabilitation of Offenders Act. An Occupational Health Questionnaire will also be completed so we can ensure you have the necessary support to perform your duties.

Permanent, Full Time

Up to £44397 per annum + Excellent Benefits

Opportunities available include both Days Only and Shift Work (6-week rotating shift pattern

• rotated from 6am-2pm / 2pm -10pm / 10pm-6am

Additional rotary shift payment of £1950 per 52 weeks, additional pay 0.5x time on Saturdays, 1x time Sundays and bank holidays when rostered to work.

Ready to impact a better future?, We're one of the top 1% of international employers, so you can have confidence you'll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we're proud to offer clear development opportunities - and the support and tools to help you seize them.

What we offer

• 27 days plus bank holidays (increasing to 29 and 33 days respectively after 5 and 10 years' service)


• Up to 6% contributory pension scheme


• Free park and ride shuttle service from Costessey Park and Ride


• Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression


• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service


• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel


• Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity


• Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.