Electrical Service Administrator

Confidential; North East, North Tyneside; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

30 days annual leave

Company pension

Training and development

Job summary

Confidential is a well-established HVAC and Building Services company seeking an Electrical Service Administrator to join their team on a full-time, permanent basis. You will help coordinate electrical works, schedule jobs, and keep contractors and customers informed to ensure smooth operations.

Key duties include planning and scheduling for contractors, using internal systems to manage records, handling calls and emails professionally, and maintaining accurate records.

Qualifications

• Previous experience in an administrative or coordination role.
• Excellent communication and customer service skills.
• Strong organisational skills with the ability to prioritise workloads.
• Confident using computers and administrative systems.
• Ability to work well under pressure in a fast-paced environment.
• Positive, professional attitude with excellent attention to detail.

Responsibilities

• Plan, schedule and coordinate electrical works for contractors.
• Use internal systems to manage jobs, update records and monitor progress.
• Handle incoming calls, emails and customer enquiries professionally.
• Liaise with contractors, customers and internal teams to ensure smooth operations.
• Manage appointments and ensure works are completed within timescales.
• Carry out general administrative duties and maintain accurate records.
• Resolve scheduling issues and respond to changes efficiently.
• Provide excellent customer service at all times.

Skills

Communication skills

Customer service

Organisational skills

IT literacy

Attention to detail

Job description

A well-established HVAC and Building Services company is seeking an Electrical Service Administrator to join their team on a full-time, permanent basis.

The successful candidate will play a key role in the day-to-day coordination of electrical works, ensuring jobs are scheduled efficiently, contractors are kept informed and customers receive excellent service.

Responsibilities

• - Planning, scheduling and coordinating electrical works for contractors.
• - Using internal systems to manage jobs, update records and monitor progress.
• - Handling incoming calls, emails and customer enquiries professionally.
• - Liaising with contractors, customers and internal teams to ensure smooth operations.
• - Managing appointments and ensuring works are completed within agreed timescales.
• - Carrying out general administrative duties and maintaining accurate records.
• - Resolving scheduling issues and responding to changes efficiently.
• - Providing excellent customer service at all times.

Requirements

• - Previous experience in an administrative or coordination role.
• - Excellent communication and customer service skills.
• - Strong organisational skills with the ability to prioritise workloads.
• - Confident using computers and administrative systems.
• - Ability to work well under pressure in a fast-paced environment.
• - A positive, professional attitude with excellent attention to detail.

What's on Offer:

• - 30 days annual leave, including Bank Holidays.
• - Company pension scheme.
• - Ongoing training and continuous professional development.

This is a permanent position, and Coleman James are acting as an Employment Agency.