Electric Operations Manager

Motability Operations Limited; Greater London, Bristol; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading mobility solutions provider is seeking an Electric Operations Manager to oversee daily operations for their Electric team in London. The role involves maintaining delivery cadence, ensuring effective use of tools like JIRA, and supporting stakeholder communication. Ideal candidates will have experience in delivery coordination and excellent organisational skills. Benefits include a competitive salary and various perks.

Benefits

Annual discretionary bonus

15% non-contributory pension

28 days annual leave

Private Medical Insurance

Life assurance

Family leave policies

Qualifications

• Experience in an operations, delivery coordination or agile governance role.
• Strong working knowledge of JIRA, Confluence and agile delivery rhythms.
• Excellent organisational and communication skills.

Responsibilities

• Own and maintain the team-wide delivery cadence.
• Ensure squad-level activity aligns to quarterly priorities.
• Act as a central point for stakeholder engagement across the electric function.

Skills

Organisational skills

Delivery focus

Stakeholder communication

Agile delivery knowledge

Tools

JIRA

Confluence

Job description

About The Role

We’re looking for a highly organised and delivery-focused Electric Operations Manager to ensure the effective day-to-day running of our Electric team. This role plays a central part in how we deliver — making sure our teams follow the right rhythms, our planning processes stay on track, and our tools and reporting are kept up to date.

You’ll work closely with Product Owners and the Head of Electric Transformation to maintain visibility of progress, ensure internal transparency, and support delivery coordination across multiple squads. You’ll help create the structure and discipline that allows our strategy to move at pace — not by setting direction, but by making sure our operating model works consistently and clearly across the entire Electric division.

Key Responsibilities

Team Rhythm & Operating Model

• Own and maintain the team-wide delivery cadence — including sprint planning, sprint reviews, retrospectives, and planning cycles
• Ensure squad-level activity aligns to quarterly priorities, with effective planning and review rhythms in place
• Support the Head of Electric Transformation in coordinating cross-squad activity and maintaining shared visibility

Tooling & Reporting Discipline

• Ensure all electric squads use JIRA and Confluence effectively to track work, maintain up-to-date backlogs, and report progress
• Monitor the quality and consistency of delivery reporting — including sprint boards, goals, and internal dashboards
• Flag gaps, inconsistencies or delays in reporting that affect transparency and delivery confidence

Stakeholder Coordination & Communication

• Act as a central point for stakeholder engagement across the electric function — coordinating showcase sessions, sprint reviews and updates
• Help prepare inputs and updates for electric leadership reviews and wider enterprise governance
• Support internal communications by consolidating delivery updates and surfacing cross-cutting progress or risks

Delivery Support & Issue Resolution

• Support the Head of Electric Transformation in maintaining pace across all squads and surfacing delivery risks
• Spot blockers that are process, coordination or resource related — and work with the right people to resolve
• Help ensure new team members, roles or partners are onboarded into our ways of working quickly and clearly

About You

You are highly organised, delivery-focused, and comfortable operating in fast-moving, multi-squad environments. You understand what good delivery looks like — and your focus is on making that easier, more visible and more repeatable across teams. You’re not afraid of process, but you know that process only matters when it enables outcomes.

Minimum Criteria

• Experience in an operations, delivery coordination or agile governance role — ideally supporting multiple workstreams or squads
• Strong working knowledge of JIRA, Confluence and agile delivery rhythms
• Excellent organisational and communication skills, including stakeholder reporting and meeting facilitationA proactive mindset — you notice what’s missing, and step in to resolve it without being asked
• The ability to build trusted relationships across teams, while driving consistency and accountability

Nice to Have

• Experience supporting product, transformation or energy-related teams
• Familiarity with OKRs or similar outcome frameworks
• Ability to support light data/reporting tasks (e.g. surfacing burn-downs, board summaries, or dashboard input)

About The Company

Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry‑free mobility solutions to over 815,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.

Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day: We find solutions We drive change We care.

Benefits

• Competitive reward package including an annual discretionary bonus
• 15% non-contributory pension (9% non-contributory pension during probation period)
• 28 days annual leave with option to purchase and sell days
• 1 day for volunteering
• Funded Private Medical Insurance cover
• Electric/Hybrid Car Salary Sacrifice Scheme and Cycle to Work Scheme
• Life assurance at 4 times your basic salary to give you a peace of mind that your loved ones will receive some financial help
• Funded health screening for over 50s
• Voluntary benefits: charitable giving, critical illness insurance, dental insurance, health and cancer screenings for you and your partner, discounted gym memberships and season ticket loans
• Employee Discount Scheme with an app to save on the go
• Free access to healthcare apps such as Peppy, Unmind, Aviva Digital GP and volunteering app on Hand for all employees
• Generous family leave policies

At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they’re rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender.

We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part‑time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.