Electoral Services Manager

Enfield Council; Enfield; Hybrid; GBP 57,000 - 73,000; Full time

Benefits offered by this job

LGPS pension

Up to 32 days leave

Remote and office based working

Season ticket loan

Career development

Employee Assistance Programme

Job summary

Enfield Council is seeking an experienced Electoral Services Manager to lead the delivery ofa high-quality electoral registration and elections service. You will oversee a professional team, drive service improvements and ensure compliance with electoral legislation and Commission standards.

You will manage canvassing, register maintenance and data quality while coordinating elections and related projects.

Qualifications

• Significant experience working within Electoral Services or Electoral Administration.
• Completion of the AEA Foundation Certificate in Electoral Administration and Elections.
• Willingness to undertake further professional development, including working towards the AEA Certificate in Electoral Administration.
• Flexibility to work additional hours, including evenings and weekends, during election periods.

Responsibilities

• Lead and manage the Electoral Services Team to deliver statutory electoral registration functions.
• Plan canvass, maintain Register of Electors, and manage registration processes and data quality.
• Plan and deliver elections, by-elections and referendums; monitor performance.
• Drive service improvements, project manage initiatives and report on performance.

Skills

Team leadership

Staff development

Performance monitoring

Project management

Data analysis

Stakeholder engagement

Customer service

Organisational skills

Communication skills

Problem solving

Electoral knowledge

Education

AEA Foundation Certificate in Electoral Administration and Elections

Job description

We are seeking an experienced and motivated Electoral Services Manager to lead the delivery of a high-quality, cost-effective Electoral Registration and Elections Service. This is an exciting opportunity to play a key role in ensuring compliance with electoral legislation, achieving Electoral Commission performance standards, and driving service excellence through innovation and best practice.

About the Role

As Electoral Services Manager, you will lead and manage the Electoral Services Team, ensuring the effective delivery of all statutory electoral registration functions, including:

• Annual Canvass planning and delivery.
• Production and maintenance of the Register of Electors.
• Management of electoral registration processes and data quality.
• Planning and delivery of elections, by-elections and referendums.
• Project management of service improvements and electoral initiatives.
• Performance monitoring, reporting and service development.

You will be responsible for managing a professional team, setting clear objectives, developing staff, and ensuring the service continues to meet the highest standards of accuracy, efficiency and customer service.

About You

We are looking for a committed and experienced electoral professional with substantial knowledge of electoral administration and registration processes.

You will be able to demonstrate

• Proven ability to lead, motivate, coach and develop teams, setting clear targets and performance expectations.
• A strong commitment to delivering excellent customer service and achieving high levels of customer satisfaction.
• Experience of successfully delivering projects and implementing service plans within agreed timescales and budgets.
• A sound understanding of local government decision-making processes, political structures and the role of elected members.
• The ability to build effective working relationships and collaborate across services and with external stakeholders.
• Experience of data analysis, performance monitoring and project evaluation.
• Experience of designing and delivering training programmes.
• Excellent organisational, communication and problem-solving skills.
• Exceptional attention to detail and the ability to manage competing priorities.
• Significant experience working within Electoral Services or Electoral Administration.
• Completion of the AEA Foundation Certificate in Electoral Administration and Elections.
• A willingness to undertake further professional development, including working towards the AEA Certificate in Electoral Administration, if not already achieved.
• Flexibility to work additional hours, including evenings and weekends, during election periods.

Essential Requirements

• Significant experience working within Electoral Services or Electoral Administration.
• Completion of the AEA Foundation Certificate in Electoral Administration and Elections.
• A willingness to undertake further professional development, including working towards the AEA Certificate in Electoral Administration, if not already achieved.
• Flexibility to work additional hours, including evenings and weekends, during election periods.

What We Offer

In addition to the salary, you will receive:

• Additional payments for your role as an appointed Deputy Returning Officer during elections.
• Access to specialist electoral training and professional development opportunities.
• The opportunity to contribute to and lead innovative registration and election pilots.
• The chance to play a pivotal role in shaping and delivering democratic services for residents.

If you are passionate about delivering high-quality electoral services and are looking for a rewarding leadership opportunity, we would love to hear from you.

It is an incredibly exciting time to be joining Electoral Services. We are a large borough with approximately 221,000 registered electors. National modernisation of the annual household canvass provides an opportunity to maximise data sharing with other council departments and digital options.

If you want to be part of a team which is focussed on providing excellent Customer Service as well as maintaining Electoral Integrity, you couldn’t be in a better place, and we welcome your application.

As part of your application, you will be required to submit

• A personal statement (maximum 2 sides of A4) outlining:
• Why you are interested in the opportunity
• Your relevant skills, knowledge, and experience in accordance with the Job Specification
• How you meet the key requirements of the role
• Any achievements that demonstrate your suitability
• A copy of your most recent CV

Contact Details

If you would like to know more about the role, please contact Lee-Marie Matthews on 0208 132 0978 or email [e-mail] for an informal discussion or to arrange a visit to the team.

If you have any difficulties accessing this information, please contact Andrea Walkerdine at [e-mail] or on 020 8132 1022.

We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV.

We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working,

Why it's great to work for Enfield Council:

• An excellent pension through the Local Government Pension Scheme (LGPS).
• Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas.
• A blend of remote and office based working for most roles.
• Interest free season ticket loan repayable over three or ten months.
• Career development and learning experiences from a range of training courses and learning methods.
• Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family.
• Health and leisure discounts and tax-free bikes for work.
• 1 month paid sabbatical for Children’s Social Workers

We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment.

If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered.

Proud member of the Disability Confident employer scheme

Job Details

Company: Enfield Council

Salary: £57,375 to £72,777 a year

Hours: Full-time

Location: Enfield, EN1 3XA

Job type: Permanent

Posting date: 12 Nov 2026

Closing date: 16 Nov 2026