Income Collection and Dispute Resolution Officer

Enfield Council; Enfield; Hybrid; GBP 40,000 - 41,000; Full time

Benefits offered by this job

LGPS pension

Annual leave up to 32 days

Hybrid/remote working

Season ticket loan

Learning and development

Employee Assistance Programme

Health and leisure discounts

Sabbatical for social workers

Job summary

Enfield Council is seeking an Income Collection and Dispute Resolution Officer to join the Homeownership Services on a permanent basis. You will recover service charge income in line with council guidelines, dealing with leaseholders and applying knowledge of Leasehold Law.

The role requires strong written and verbal communication, IT proficiency, and the ability to advise on financial assistance and debt referral options.

Qualifications

• Experience in recovery of service charge income under Enfield Council guidelines.
• Experience dealing with Leaseholders and knowledge of Leasehold Law.
• Front-line service delivery experience in housing environment.
• Proficient in IT and able to advise on financial assistance for leaseholders.
• Ability to work in a team or independently to meet deadlines.
• Excellent written and verbal communication skills.
• Working knowledge of current legislation.

Responsibilities

• Deliver frontline services to leaseholders.
• Advise on financial assistance for leaseholders facing major works debt.
• Make referrals to Debt Advice Agencies as necessary.
• Work in a team and independently to meet deadlines.
• Maintain excellent written and verbal communications.
• Keep up-to-date with current housing legislation.
• Attend the office 2 days a week.

Skills

Communication skills

IT proficiency

Teamwork

Customer service

Leasehold knowledge

Organisation

Work under pressure

Job description

Income Collection and Dispute Resolution Officer

An exciting opportunity has arisen within the Homeownership Services for an officer to join the Income Team on a Permanent basis.

We are seeking an enthusiastic, highly motivated and innovative individual who has experience in the recovery of all service charge income in accordance with Enfield Council guidelines. You should have experience of dealing with Leaseholders and a basic understanding of Leasehold Law.

You must have direct experience of delivering a front-line service in the challenging housing environment and possess excellent written and verbal communications. You must be proficient in IT and able to provide advice on availability of financial assistance for leaseholders in respect of major works debt, including basic benefit advice and make referrals to Debt Advice Agencies as necessary.

You must have experience of working in a team as well as on your own initiative, and must be organised and able to work under pressure to meet tight deadlines. You must also be able to work directly with customers, have excellent communication skills, and have a passion for delivering first class customer service.

This role is both challenging and rewarding, and requires someone who can think on their feet and has a working knowledge of current legislation.

**You will be required to attend the office 2 days a week**

If you would like to know more about the role, please contact Bernard Onabolu on 0208 132 1820 for an informal discussion.

If you have any difficulties accessing this information, please contact Vickie McGrath on 0208 132 1053 or [e-mail]

We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV.

We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more.

Why it's great to work for Enfield Council:

• An excellent pension through the Local Government Pension Scheme (LGPS).
• Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas.
• A blend of remote and office based working for most roles.
• Interest free season ticket loan repayable over three or ten months.
• Career development and learning experiences from a range of training courses and learning methods.
• Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family.
• Health and leisure discounts and tax-free bikes for work.
• 1 month's paid sabbatical for registered Social Workers working in Children's Social Care.

Meridian Water | A major 20 year regeneration programme led by Enfield Council. Bringing 10,000 homes & 6,000 jobs to Enfield, next to the beautiful Lee Valley Regional Park

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

Company: Enfield Council

Salary: £39,519 to £40,575 a year

Hours: Full-time

Location: Edmonton, EN1 3XA

Job type: Permanent

Posting date: 13 Oct 2026

Closing date: 11 Nov 2026

Summary

An exciting opportunity has arisen within the Homeownership Services for an officer to join the Income Team on a Permanent basis.

We are seeking an enthusiastic, highly motivated and innovative individual who has experience in the recovery of all service charge income in accordance with Enfield Council guidelines. You should have experience of dealing with Leaseholders and a basic understanding of Leasehold Law.

You must have direct experience of delivering a front-line service in the challenging housing environment and possess excellent written and verbal communications. You must be proficient in IT and able to provide advice on availability of financial assistance for leaseholders in respect of major works debt, including basic benefit advice and make referrals to Debt Advice Agencies as necessary.

You must have experience of working in a team as well as on your own initiative, and must be organised and able to work under pressure to meet tight deadlines. You must also be able to work directly with customers, have excellent communication skills, and have a passion for delivering first class customer service.

This role is both challenging and rewarding, and requires someone who can think on their feet and has a working knowledge of current legislation.

**You will be required to attend the office 2 days a week**

Contact Details -

If you would like to know more about the role, please contact Bernard Onabolu on 0208 132 1820 for an informal discussion.

If you have any difficulties accessing this information, please contact Vickie McGrath on 0208 132 1053 or [e-mail]

We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV.

We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more.

Why it's great to work for Enfield Council:

• An excellent pension through the Local Government Pension Scheme (LGPS).
• Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas.
• A blend of remote and office based working for most roles.
• Interest free season ticket loan repayable over three or ten months.
• Career development and learning experiences from a range of training courses and learning methods.
• Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family.
• Health and leisure discounts and tax-free bikes for work.
• 1 month's paid sabbatical for registered Social Workers working in Children's Social Care.

We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment.

If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered.

Certain posts in the Council are ‘politically restricted’ which means that staff employed in these posts may not undertake political activities either in or outside the workplace and therefore if candidates are affiliated with any political party, we may not be able to proceed with their application.

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