Elective Bookings Officer

Frimley Health NHS Foundation Trust; Frimley; On-site; GBP 22,000 - 26,000; Full time

Job summary

Frimley Health NHS Foundation Trust is seeking an Elective Bookings Officer (Band 3) to join the Gynaecology Waiting List Bookings Team at Frimley Park Hospital. You will coordinate and manage elective inpatient bookings, scheduling and rescheduling procedures to ensure timely care.

Based at Frimley Park Hospital, the role offers a busy NHS environment, with opportunities to develop administration skills and work as part of a supportive team, while maintaining high levels of accuracy and

Qualifications

• GCSE English and Maths pass or equivalent.
• ECDL or equivalent.
• NVQ Level 2 Administration or equivalent practical knowledge.
• Experience in hospital or busy office environment.
• Experience with elective bookings or NHS administrative processes.

Responsibilities

• Coordinate and manage elective inpatient bookings.
• Schedule and reschedule procedures to ensure timely care.
• Handle internal and external inquiries with clear communication.
• Maintain accurate data recording and patient pathways.

Skills

Hospital/Busy office experience

Difficult patient situations

Gynaecology department experience

Organisational skills

Communication skills

Data accuracy

Independent worker

Education

GCSE English & Maths

ECDL or equivalent

NVQ Level 2 Administration

Job description

Qualifications Essential criteria

Experience Essential criteria

Job Overview

Elective Bookings Officer (Band 3)

An exciting opportunity has arisen to join the Gynaecology Waiting List Bookings Team at Frimley Park Hospital as an Elective Bookings Officer.

In this vital role, you will play a key part in supporting patient care by coordinating and managing elective inpatient bookings. You’ll be responsible for scheduling and rescheduling procedures, ensuring patients receive timely and efficient service throughout their pathway.

Based at Frimley Park Hospital, this position offers a dynamic and supportive working environment where no two days are the same. You will work both independently and as part of a dedicated team, contributing to the smooth running of the service.

What We’re Looking For

• Strong organisational and communication skills
• Ability to manage multiple tasks with accuracy and attention to detail
• A proactive and flexible approach to work
• Team player with the confidence to work independently

This is a fantastic opportunity to develop your administrative skills within a busy NHS setting while making a real difference to patient experience.

Main duties of the job

The Ideal Candidate Will

• Demonstrate excellent communication skills, with confidence in handling both internal and external telephone enquiries.
• Have a flexible and proactive approach to work, with the ability to prioritise tasks and work effectively both independently and as part of a team.
• Show strong attention to detail, particularly in the accurate collection and recording of data.
• Understand the importance of meeting local and national targets and contribute positively to achieving them.

This role offers an excellent opportunity to develop your skills and experience within the Elective Bookings Team, working at Band 3 as part of a supportive and dynamic department.

Visa Sponsorship

This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

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Detailed Job Description And Main Responsibilities

For further information regarding the detailed job description and main responsibilities, please refer to the attached job description and person specification documents.

Person specification

Qualifications Essential criteria

• GCSE English and Maths pass or equivalent
• ECDL or equivalent
• NVQ Level 2 Administration or equivalent practical knowledge

Experience Essential criteria

• Experience of working in a hospital or busy office environment
• Experience in difficult patient situations
• Previous experience within Gynaecology

Desirable criteria

• Call centre experience
• NHS experience
• Experience with elective bookings

Skills and Knowledge

Essential criteria

• Good communication skills both verbal and in writing
• Demonstrate attention to detail and accuracy when completing tasks
• Ability to work under pressure
• Ability to work using own initiative
• Excellent customer service skills and evidence of dealing with telephones and meeting targets

Desirable criteria

• Good knowledge of NHS targets
• Knowledge of clinical and surgical procedures

Frimley Health NHS Foundation Trust (FHFT) is proud of its strong reputation, record of achievement and ambition for the future. We serve a population of over 900,000 people across Berkshire, Hampshire, Surrey and South Buckinghamshire, and remain committed to improving the health and wellbeing of our communities.

Our new organisational strategy - FHFT 2030 - sets out our ambition to be the best place to receive care and the best place to work in the NHS. Underpinned by our Trust values - Committed