Senior Receptionist / Follow Up Booking Coordinator - Gastroenterology

Royal United Hospitals Bath NHS Foundation Trust; Bath; Presencial; GBP 21.000 - 25.000; Jornada completa

Descripción de la vacante

Royal United Hospitals Bath NHS Foundation Trust in Bath is seeking a friendly Receptionist to join the Gastroenterology Outpatients team, delivering a welcoming first point of contact for patients and supporting a busy outpatient service.

You will book and coordinate appointments, maintain patient records using Millennium and other NHS systems, manage enquiries, and escalate issues to keep clinics running smoothly.

Formación

• Strong IT skills, including NHS patient administration systems.
• Knowledge of NHS waiting list targets and patient pathways.

Responsabilidades

• Booking and coordinating outpatient follow-up appointments and managing clinic schedules.
• Maintaining accurate patient records using the Millennium patient administration system.
• Providing a welcoming reception service and responding to telephone and face‑to‑face enquiries.
• Managing appointment outcomes, cancellations, and clinic changes, ensuring records are updated promptly.
• Liaising with Consultants, Specialist Nurses, patients, and colleagues to support the smooth running of clinics.
• Communicating sensitively and professionally with patients, including those who may require reassurance or additional support.
• Escalating issues appropriately and supporting service improvements and administrative best practice.
• Working collaboratively with colleagues to ensure continuous service delivery and cover during periods of leave or absence.

Conocimientos

IT skills

NHS systems

Herramientas

Cerner

Millennium

PAS

eRS

Descripción del empleo

Job Overview

Are you a friendly, organised, and customer-focused individual who enjoys helping people and thrives in a busy environment? We are looking for an enthusiastic Receptionist to join our Gastroenterology Outpatients team, playing a vital role in delivering an excellent experience for patients attending our service.

As the first point of contact, you will provide a warm and professional reception service, ensuring patients are welcomed and supported throughout their outpatient journey. You will be responsible for managing clinic bookings, coordinating follow-up appointments, supporting waiting list activity, and responding to emails in a timely and efficient manner.

Working closely with Consultants, Nurse Specialists, clinical teams, and managers, you will help ensure clinics run smoothly while maintaining high standards of patient care and customer service. You will also use your initiative and problem‑solving skills to resolve queries and support the wider reception team in delivering an efficient and responsive service.

This is an excellent opportunity for someone who is highly organised, enjoys working with people, and takes pride in providing outstanding administrative support within a busy healthcare environment.

Join us and help make a positive difference to our patients' experience every day.

Main duties of the job

Responsibilities

• Booking and coordinating outpatient follow-up appointments and managing clinic schedules.
• Maintaining accurate patient records using the Millennium patient administration system.
• Providing a welcoming reception service and responding to telephone and face‑to‑face enquiries.
• Managing appointment outcomes, cancellations, and clinic changes, ensuring records are updated promptly.
• Liaising with Consultants, Specialist Nurses, patients, and colleagues to support the smooth running of clinics.
• Communicating sensitively and professionally with patients, including those who may require reassurance or additional support.
• Escalating issues appropriately and supporting service improvements and administrative best practice.
• Working collaboratively with colleagues to ensure continuous service delivery and cover during periods of leave or absence.

Working for our organisation

We are proud to be part of BSW Hospitals Group - a formal partnership between the Royal United Hospitals Bath NHS Foundation Trust, Great Western Hospitals NHS Foundation Trust and Salisbury NHS Foundation Trust. With a combined workforce of over 17, 600 colleagues, and budget of 1.6 billion the Group is united by a common purpose to deliver the best possible care to over 1 million people.

We are creating a health and care system that works with the people we care for, reducing the differences people currently face in access, experience and outcomes, improving the experience of our colleagues and tackling shared challenges like sustainability and finances. Every improvement we make across our Group will be guided by what creates the greatest benefit for our colleagues, our patients, our communities and our partners.

By working together, we make a real difference for our patients, each other, and our community. Every role matters in delivering the exceptional, person‑centred care we’re proud of.

We’re committed to a compassionate, inclusive culture where kindness is championed, differences are valued, and diversity makes us stronger.

We want to support you to thrive, taking your career to its full potential. We prioritise staff wellbeing – and yes, we even have a pool!

Discover what it’s like to live and work in Bath, explore our RUH staff benefits, and learn how we’re building healthcare for the future through the Dyson Cancer Centre and our commitment to research.

Detailed Job Description And Main Responsibilities

This is an excellent opportunity for an organised, proactive individual with strong communication skills and a passion for delivering excellent patient care and customer service.

Please See Job Description For Further Details.

Person specification

Criteria

Essential criteria

• Strong IT skills, including use of patient administration systems such as Cerner, Millennium, PAS, eRS, or similar NHS systems
• Knowledge of NHS waiting list targets and patient pathways

Desirable criteria

• Experience managing patient appointments, referrals, and follow-up bookings
• Previous administrative experience within an NHS or healthcare setting

Please note - Due to recent changes in UK immigration and visa rules applicants who do not currently have the right to work in the UK may not be considered unless an alternative right to work solution can be provided. Candidates requiring sponsorship (or will need sponsorship at the end of a current visa e.g. those with graduate visa's) should review the eligibility criteria on the gov.uk website before applying: Prove your right to work to an employer: Overview - GOV.UK

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Job Description and Person Spec (PDF, 273.7KB)
• Join the RUH (PDF, 1.3MB)

Further details / informal visits contact

Name Kane Wilson Job title Gastroenterology Outpatient Manager Email address [e-mail]