HVAC Operations Manager

TN United Kingdom; Romford; On-site; GBP 50,000 - 60,000; Full time

Job summary

A leading HVAC contractor in the UK is seeking a Client Service Manager to oversee service operations, manage a significant P&L, and lead a team of engineers. The role requires strong HVAC technical knowledge and client relationship skills, with a focus on continuous improvement and client satisfaction.

Benefits

Car allowance

Annual bonus

Employee-owned profit sharing scheme

Pension scheme

Qualifications

• Proven experience in service or operations management leading engineering teams.
• Commitment to professional development and increasing responsibilities.

Responsibilities

• Manage a P&L of approximately £1.3M and oversee service operations.
• Drive continuous improvement and client relationship growth.
• Monitor financial performance and control costs.

Skills

Client Relationships

Leadership

Customer Service

HVAC Technical Knowledge

P&L Control

Job description

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Client Service Manager - Essex

Our client is a well-known and respected HVAC contractor with a nationwide presence across the UK, supporting over 130 employees and generating a turnover exceeding £20M. They operate in sectors including commercial, healthcare, industrial, and education, offering installation, service, maintenance, fault finding, and repair of HVAC equipment such as air conditioning, chillers, AHUs, ventilation, and commercial heating.

The company is structured as an Employee-Owned Trust, allowing employees to have a say in management and share in profits, fostering a long-term focus on business success and employee investment.

The successful candidate will manage a P&L of approximately £1.3M, oversee service and maintenance operations, ensure client satisfaction, lead a team of mobile engineers, and drive continuous improvement and client relationship growth to secure contract extensions and remedial works. Responsibilities include monitoring financial performance and controlling costs.

Ideal candidates will be stable, committed, driven, and commercially astute, with proven experience in HVAC technical mastery, management, leadership, client relationships, and P&L control.

• Proven experience in service or operations management leading engineering teams.
• HVAC technical knowledge of heating, cooling, wet systems, and plant rooms.
• Ability to lead technical discussions with clients regarding systems, service, maintenance, and remedial works.
• Strong client-facing and customer service skills, with experience in service and maintenance contracts and negotiations.
• Commitment to professional development and increasing responsibilities.
• Confidence with P&L, budgeting, and cost control.

Salary & Benefits

• Basic Salary: £50,000-£60,000 DOE
• Car allowance circa £5k per annum
• Annual bonus based on net profit, service quality, compliance, and engineer development
• Employee-owned profit sharing scheme, increasing with tenure
• Pension scheme
• Additional package details to be discussed at interview

Bennett and Game Recruitment is a multi-disciplinary technical recruitment agency based in Chichester, West Sussex, operating across the UK with specialized industry teams.

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