HVAC Operations Manager

TN United Kingdom; Royal Tunbridge Wells; On-site; GBP 50,000 - 60,000; Full time

Job summary

A well-known HVAC contractor is seeking a committed HVAC Operations Manager in Royal Tunbridge Wells. The role involves managing service contracts, ensuring client satisfaction, and overseeing a team of engineers. The successful candidate will have proven HVAC technical mastery and strong leadership skills, with a focus on P&L control and client relationships.

Benefits

Car allowance

Annual bonus

Profit sharing scheme

Pension

Qualifications

• Proven service management or operations management experience leading a team.
• HVAC technical background with knowledge of heating, cooling, and plant rooms.

Responsibilities

• Manage service and maintenance contract operations efficiently.
• Oversee a team of mobile engineers, driving service quality standards.
• Monitor profit and loss figures and cost control.

Skills

Client-facing skills

Leadership

HVAC technical mastery

P&L control

Job description

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HVAC Operations Manager, Royal Tunbridge Wells

Client:

Location:

Royal Tunbridge Wells, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

Job Reference:

1d865fa2fe4e

Job Views:

3

Posted:

12.05.2025

Expiry Date:

26.06.2025

Job Description:

Client Service Manager required. Our client is a well-known and respected HVAC contractor with the majority of their accounts operating within the commercial sector, including restaurants, hotels, and leisure centres, as well as clients in healthcare, industrial, or education settings.

They have a nationwide presence, with regional offices throughout the UK supporting over 130 employees and generating a turnover in excess of £20M. They offer installation, service, maintenance, fault finding, and repair on a range of HVAC equipment, predominantly air conditioning, chillers, AHUs, ventilation, and commercial heating.

Our client's business is set up as an Employee-Owned Trust, making all employees collective owners of the business. This setup allows employees to have a say in the company's management, be involved in decision-making, and share in profits, fostering a long-term view of business success and employee vested interests.

The successful candidate will be responsible for and accountable for a P&L of approximately £1.3M. The role involves managing the service and maintenance contract operations efficiently across the patch, ensuring client satisfaction. The Manager will oversee a team of mobile engineers, driving service quality standards and productivity, while also ensuring continuous improvements, maintaining and growing client relationships for contract extensions and remedial works, and monitoring profit and loss figures and cost control.

The ideal candidate will be a stable, committed, driven, and commercially astute service/operations manager with proven experience in HVAC technical mastery, management, leadership, client relationships, and P&L control.

Client Service Manager Position Requirements:

• Proven service management or operations management experience leading and planning work for a team of engineers.
• HVAC technical background with knowledge of heating, cooling, wet systems, and plant rooms.
• Confident leading technical conversations with clients regarding systems, service, maintenance, schedules, and remedial works.
• Proven client-facing/customer service skills with experience in service and maintenance contract negotiations.
• Drive for continuous professional development, progression, and increased responsibilities.
• Confident with P&L, budgeting, and cost control.

Position Salary & Benefits:

• Basic Salary: £50,000-£60,000 DOE
• Car allowance circa £5k per annum
• Annual bonus based on net profit, service, compliance, and engineer development
• Employee-owned trust profit sharing scheme, increasing with tenure
• Pension
• Additional package details to be discussed at interview stage

Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex, operating across the UK with specialist teams in various industries.

We act as a Recruitment Agency for this vacancy. By applying, you consent to us processing your data, contacting you about our services, and submitting your CV for this role.