HVAC Operations Manager

TN United Kingdom; Maidstone; On-site; GBP 50,000 - 60,000; Full time

Job summary

A leading HVAC contractor in the UK seeks a Client Service Manager to oversee service and maintenance operations. The role involves managing a P&L, ensuring client satisfaction, and leading a team of engineers. Ideal candidates will have strong HVAC technical knowledge and proven leadership experience.

Benefits

Car allowance

Annual bonus

Profit sharing scheme

Pension

Qualifications

• Proven experience in service or operations management leading engineering teams.
• Comfortable managing P&L, budgets, and costs.

Responsibilities

• Oversee a P&L of approximately £1.3M managing service and maintenance operations.
• Ensure client satisfaction and manage a team of mobile engineers.

Skills

Client Relations

Leadership

HVAC Technical Knowledge

Customer Service

Job description

Social network you want to login/join with:

Client Service Manager Position

Our client is a well-known and respected HVAC contractor with a nationwide presence across the UK, supporting over 130 employees and generating a turnover exceeding £20M. They serve a diverse range of clients in sectors including hospitality, healthcare, industrial, and education, offering installation, service, maintenance, fault finding, and repair of HVAC equipment such as air conditioning, chillers, AHUs, ventilation, and commercial heating.

The company operates as an Employee-Owned Trust, allowing employees to have a say in management and share in profits, fostering a long-term focus on business success and employee investment.

The successful candidate will oversee a P&L of approximately £1.3M, managing service and maintenance operations within their designated area. Responsibilities include ensuring client satisfaction, managing a team of mobile engineers, driving service quality and productivity, maintaining and growing client relationships, and monitoring financial performance and cost control.

Ideal candidates will be stable, committed, driven, and commercially astute, with proven experience in HVAC technical mastery, management, leadership, client relations, and P&L control.

Position Requirements

• Proven experience in service or operations management leading engineering teams
• HVAC technical knowledge of heating, cooling, wet systems, and plant rooms
• Ability to lead technical discussions with clients regarding systems, service, and maintenance
• Strong client-facing and customer service skills, with experience in service contracts and negotiations
• Drive for professional development and increased responsibilities
• Comfortable managing P&L, budgets, and costs

Salary & Benefits

• Basic Salary: £50,000-£60,000 DOE
• Car allowance: circa £5,000 per annum
• Annual bonus based on net profit, service quality, compliance, and engineer development
• Profit sharing scheme via employee-owned trust, increasing with tenure
• Pension
• Additional benefits to be discussed at interview

Bennett and Game Recruitment is a multi-disciplinary technical recruitment agency based in Chichester, West Sussex, operating across the UK. We act as a recruitment agency for this vacancy, and by applying, you consent to the processing of your data in accordance with GDPR, including contact for services and CV submission.