HVAC Operations Manager

TN United Kingdom; Slough; On-site; GBP 50,000 - 60,000; Full time

Job summary

A leading HVAC contractor in the UK seeks a Client Service Manager to oversee P&L management, lead engineering teams, and enhance client relationships. The role emphasizes technical expertise in HVAC systems and offers a competitive salary, benefits, and profit-sharing opportunities.

Benefits

Car allowance

Annual bonus based on performance

Profit sharing scheme

Pension scheme

Qualifications

• Proven experience in service or operations management.
• HVAC technical knowledge of heating, cooling, and wet systems.

Responsibilities

• Manage service and maintenance contracts and oversee a team of engineers.
• Ensure client satisfaction and focus on continuous improvement.

Skills

Client Relationship Management

Leadership

Customer Service

P&L Management

Job description

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Client Service Manager - M3 North

Our client is a well-known and respected HVAC contractor with a nationwide presence across the UK, supporting over 130 employees and generating a turnover exceeding £20M. They specialize in installation, service, maintenance, fault finding, and repair of HVAC equipment such as air conditioning, chillers, AHUs, ventilation, and commercial heating.

The company operates as an Employee-Owned Trust, allowing employees to have a say in management and profit sharing, fostering a long-term commitment to business success.

The successful candidate will be responsible for a P&L of approximately £1.3M, managing service and maintenance contracts, overseeing a team of mobile engineers, and ensuring client satisfaction. They will also focus on continuous improvement, client relationship management, and financial monitoring.

The ideal candidate is a stable, committed, and commercially savvy service or operations manager with proven HVAC technical expertise, leadership skills, and experience in P&L management.

Job Requirements

• Proven experience in service or operations management, leading engineering teams.
• HVAC technical knowledge of heating, cooling, wet systems, and plant rooms.
• Ability to lead technical discussions with clients regarding systems, service, and maintenance.
• Strong client-facing and customer service skills, with experience in service and maintenance contracts and negotiations.
• Commitment to professional development and increasing responsibilities.
• Experience with P&L, budgeting, and cost control.

Salary & Benefits

• Basic Salary: £50,000-£60,000 DOE
• Car allowance: circa £5k per annum
• Annual bonus based on net profit, service, compliance, and engineer development
• Profit sharing scheme through the Employee-Owned Trust, increasing with tenure
• Pension scheme
• Additional package details to be discussed at interview

Bennett and Game Recruitment is a multi-disciplined technical recruitment agency based in Chichester, West Sussex, operating across the UK. We act as a recruitment agency for this vacancy, and by applying, you consent to data processing and contact regarding our services.