Patient Services Administrator

Nuffield Health; Haywards Heath; On-site; GBP 24,000; Full time

Job summary

An established industry player is seeking a Patient Services Administrator to join their Outpatient Department. This role offers the opportunity to provide essential administrative support while interacting with patients and healthcare professionals. You will manage scheduling, handle inquiries, and ensure efficient processing within a caring environment. The organization prides itself on high standards of patient care and offers a comprehensive benefits package to promote employee well-being. If you are a detail-oriented individual with strong communication skills, this role could be the perfect fit for you.

Benefits

Free gym membership

Health assessments

Retail discounts

Pension options

Qualifications

• Competent IT and keyboard skills are essential.
• Strong communication and organizational skills are required.

Responsibilities

• Provide administrative support to the Outpatient Department.
• Schedule outpatient procedures and manage departmental queries.

Skills

IT and keyboard skills

Communication skills

Organizational skills

Analytical skills

Attention to detail

Knowledge of medical terminology

Tools

Trakcare

Job description

Patient Services Administrator - Outpatient Department

Haywards Heath Hospital | Customer | Permanent | Full time

Salary of £24,000.00 per annum

37.5 hours per week

Our team in our Haywards Heath Hospital currently have an opportunity for a Patient Services Administrator within our Outpatient Department.

Your role will be to provide overall administrative support to the Outpatient Department and ensure accurate efficient processing. You will be required to liaise with patients, consultants and their secretaries, as well as other stakeholders. You will be liaising with patients to schedule outpatient procedures using our internal booking systems. You will need to be a confident and effective communicator and will be in a patient facing environment where you will be required to deal with all stakeholder enquiries in a warm, professional and caring manner.

You will be responsible for:

• Departmental call handling
• Management of treatment room scheduling (bloods/wound checks)
• Processing and scheduling all minor-op activity incl. cancellations and amendments - followed by confirmation communication
• Input charge sheets
• Management of OPD admin email inbox
• Respond to all incoming queries via email and face to face
• Clinic amendments within Trakcare
• Daily liaising with clinical OPD team
• Communicating with medical secretaries/consultants regarding OP clinic room availability
• Management of room allocation on monthly grid
• Produce departmental daily planner
• Prepare Minor-Op packs
• Ensuring all data and information is entered, modified and maintained on the bookings system accurately
• Provide general administrative support for the department and wider hospital if required

The Person:

It is imperative that candidates must have competent IT and keyboard skills, good communication/interpersonal skills, good organisational and analytical skills. Attention to detail is of paramount importance. Candidates with a good knowledge and understanding of medical terminology desirable but not essential.

Helping you feel good:

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.

Nuffield Health Haywards Heath Hospital:

Opened in 1993 and close to the centre of Haywards Heath, the Nuffield Health Haywards Heath Hospital provides a wide range of medical services from minor procedures through to major surgical specialties. With three operating theatres – 1 is laminar flow, comprehensive outpatient facilities including a 3T MRI scanner, an excellent onsite pre-assessment clinic, physiotherapy department and 26 en-suite rooms on the ward.

Ours is a well-planned hospital with a clean, modern environment. We are proud of our consistently high standards of patient care which is delivered by our fantastic team throughout the whole patient journey.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.

It starts with you.